Connecting to web

bjtap1

Member Joined: Nov 19, 2010 21:36 Messages: 79 Offline

Solved by

May 02, 2022 17:28

In PD19 Ultimate, whenever I try to connect to web from within the program, I get message that I am using a feature that requires a web browser and that I should install one. (I have 3 and they are all connecting). It makes no difference what I try to use... e.g. learning center, help, what's new, director zone etc..

Meanwhile, in PD365 (20) the same features connect with no problem.

I suspect this is a preference setting but don't know for sure.
Any ideas?

Thanks,
Barry

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

May 02, 2022 17:39

Quote In PD19 Ultimate, whenever I try to connect to web from within the program, I get message that I am using a feature that requires a web browser and that I should install one. (I have 3 and they are all connecting). It makes no difference what I try to use... e.g. learning center, help, what's new, director zone etc..

Meanwhile, in PD365 (20) the same features connect with no problem.

I suspect this is a preference setting but don't know for sure.
Any ideas?

Thanks,
Barry

Since in another thread you indicated you recently reinstalled WIN10 for another issue. It's very likely IE11 not active.

Select Start > Search , and enter Windows features. Select Turn Windows features on or off from the results and make sure the box next to Internet Explorer 11 is checked. Often have to restart. If not this you can also deactivate again.

Jeff

bjtap1

Member Joined: Nov 19, 2010 21:36 Messages: 79 Offline

May 02, 2022 18:12

JL_JL
Thanks for the prompt reply. In the'turn windows features on or off' I do not see a box for IE11. I do see two other Internet listings.
1) Internet Information Services with subfolders and more subfolders but no mention of IE11 or any IE) and Internet Information Service Hostable Web Core (with no subfolders).
Barry

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

May 02, 2022 18:36

Quote JL_JL
Thanks for the prompt reply. In the'turn windows features on or off' I do not see a box for IE11. I do see two other Internet listings.
1) Internet Information Services with subfolders and more subfolders but no mention of IE11 or any IE) and Internet Information Service Hostable Web Core (with no subfolders).
Barry

Is it WIN10 or a server version?

You might see if it's here:
Start> Settings> Apps> Apps and features> if IE isn't listed> click Manage optional features> click on Add a feature and see if you can add/enable it.

Often it does require a reboot after adding or sometimes a uninstall reboot reinstall if it's installed.

Jeff


Filename	IE11_WIN10.PNG	Download
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bjtap1

Member Joined: Nov 19, 2010 21:36 Messages: 79 Offline

May 02, 2022 18:51

Jeff,
As far as I know it is just plain old Windows 10.
I am attaching a copy of my windows features next to yours. They are quite different.
What I don't understand is why PD365 (20) does not have the problem.
Thanks again


Filename	ie.jpg	Download
Description
Filesize	363 Kbytes
Downloaded:	3 time(s)

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

May 02, 2022 19:01

Quote What I don't understand is why PD365 (20) does not have the problem.

Possibly to be WIN11 compatible which no longer has the ability to add IE11 features as IE11 EOL is June 15, 2022. For prior PD versions, IE11 features needed to be installed, if not, it was one reason to get the connecting error.

Jeff