What can I do when CyberLink programs crash after installing the latest Windows 10 update?

Hicham_B

Senior Contributor Joined: Jun 09, 2015 04:02 Messages: 1347 Offline

Solved by

Mar 21, 2017 06:28

Dear forum community,

Users who have installed the Windows update "Security Update for Microsoft Windows (KB4013429)" may experience CyberLink program crashes when the Windows DVD Player mobile app is installed on the same PC. Microsoft has released a fix to resolve the issue. Please implement the solution in the Windows update ( KB4015438 ) released on the Microsoft website to resolve the issue.

https://support.microsoft.com/en-us/help/4015438/windows-10-update-kb4015438

If the CyberLink program crash condition persists, please select the option within the program to send the crash report back to CyberLink and then contact CyberLink Customer Support.
http://www.cyberlink.com/support/contact-support.jsp

Greetings
Hicham

This message was edited 2 times. Last update was at Mar 15. 2018 01:50

Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp

Anonymous

Oct 11, 2017 15:33

What exactly is the fix?? Haven't seen or gooten any fix for these crashes as yet??

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Oct 11, 2017 15:50

Quote What exactly is the fix?? Haven't seen or gooten any fix for these crashes as yet??

Please note that the original post was dated MARCH 21, 2017. There have been several Windows updates since then. If you are still having the problem, do as Cyberlink-Hicham suggested.

Remember almost all users on this forum are customers and not Cyberlink Tech Service. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Anonymous

Oct 11, 2017 17:02

Quote

Quote What exactly is the fix?? Haven't seen or gooten any fix for these crashes as yet??

Please note that the original post was dated MARCH 21, 2017. There have been several Windows updates since then. If you are still having the problem, do as Cyberlink-Hicham suggested.

Remember almost all users on this forum are customers and not Cyberlink Tech Service.

Got Ya! Thanks for this info. Cyberlink is near impossible to contact unless you pay for phone support & the answer here hasn't helped me one bit. I'm forgetting Powerdvd & starting a search for another player. Their burn software is ok but player software is junk.

Thanks Again!

Anonymous

Oct 23, 2017 21:01

Quote

Quote What exactly is the fix?? Haven't seen or gooten any fix for these crashes as yet??

Please note that the original post was dated MARCH 21, 2017. There have been several Windows updates since then. If you are still having the problem, do as Cyberlink-Hicham suggested.

Remember almost all users on this forum are customers and not Cyberlink Tech Service.

Nice Jibberish!!! Still no answer nor fix as yet??????????????????

Does any of your customers (as u put them) ever have any fixes??????????

This message was edited 1 time. Last update was at Oct 23. 2017 21:04

stevek

Senior Contributor Location: Houston, Texas USA Joined: Jan 25, 2011 12:18 Messages: 4663 Offline

Oct 24, 2017 06:04

Mr C7

It looks like the Windows 10 Fall update is causing all kinds of problems. Search the web for reports of problems and of the fixes.

For instance this one.

and this one:

As always, be careful of any fixes you find on line. .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.