PD14 - Suddenly, audio no longer works!

Kmot

Contributor Location: Northridge, CA Joined: Apr 18, 2012 01:45 Messages: 432 Offline

Solved by

Dec 16, 2016 16:39

Hi folks,

I normally don't have any issues so I have not posted in a long time. However, today, suddenly, my PD14 will not play the audio from a MOV file. I get en error message which I do not understand. Please see attached screen cap. I have not had my PD14 refuse to play audio before.

Any suggestions? Thanks!


Filename	audio error.jpg	Download
Description
Filesize	221 Kbytes
Downloaded:	36 time(s)

~Tom~

Kmot

Contributor Location: Northridge, CA Joined: Apr 18, 2012 01:45 Messages: 432 Offline

Dec 16, 2016 16:55

Quote Hi folks,

I normally don't have any issues so I have not posted in a long time. However, today, suddenly, my PD14 will not play the audio from a MOV file. I get en error message which I do not understand. Please see attached screen cap. I have not had my PD14 refuse to play audio before.

Any suggestions? Thanks!

Attached a DxDiag text.

Filename	DxDiag.txt	Download
Description
Filesize	74 Kbytes
Downloaded:	336 time(s)

~Tom~

Kmot

Contributor Location: Northridge, CA Joined: Apr 18, 2012 01:45 Messages: 432 Offline

Dec 16, 2016 17:07

I just tested an MP4 file and the audio plays normally. I am having the issue with MOV files.

Thanks! ~Tom~

Kmot

Contributor Location: Northridge, CA Joined: Apr 18, 2012 01:45 Messages: 432 Offline

Dec 16, 2016 17:56

I normally don't shoot MOV files. So maybe it is not "sudden" but has been a lingering problem that I just did not realize.

I have learned that I can use a converter, and convert the MOV files to an MP4 so that is what I am going to do as a work-around for now.

Thanks! ~Tom~