CyberLink Community Forum
where the experts meet
| Advanced Search >
Nearly perfect - except the white pixel top left when playing 3D - Can it be solved???
Reply to this topic
MLUM [Avatar]
Newbie Private Message Joined: Oct 30, 2015 02:57 Messages: 13 Offline
[Post New]
Hi,

I'm enjoying PDVD 16 with latest patch installed and it works really well with Kodi 16 as a launcher for my ISO backup blu-ray discs. Much faster startup than PDVD15.

One problem remains though from PDVD15. When using Windows 10, and playing a BluRay 3D movie, there is a white pixel in the upper left corner of the screen for the left eye. Really strange - it's only on the left eye stream. When using Windows 8 there isn't any problem there.

Can this be fixed please, or advice on how to get rid of this issue would be appreciated very much.

Using an AMD A10 APU setup, that otherwise works perfectly.

Thanks.
Reply
stewart_pk [Avatar]
Member Private Message Joined: Jan 10, 2014 06:36 Messages: 130 Offline
[Post New]
I get the same thing.
Reply
Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Hi,

You may contact our Support Team:

http://de.cyberlink.com/support/contact-support.jsp

Best regards
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Reply
stewart_pk [Avatar]
Member Private Message Joined: Jan 10, 2014 06:36 Messages: 130 Offline
[Post New]
Quote: Hi,

You may contact our Support Team:

http://de.cyberlink.com/support/contact-support.jsp

Best regards
Hicham


May I contact them in English seeing as though I don't speak or write German?
Reply
Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Yes of course Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Reply
MLUM [Avatar]
Newbie Private Message Joined: Oct 30, 2015 02:57 Messages: 13 Offline
[Post New]
thanks.

I have contacted the support team. Hopefully they action this, as the case I put to them for PDVD15 was not resolved. Fingers crossed for a PDVD16 fix.
Reply
Hicham_B [Avatar]
Senior Contributor Private Message Joined: Jun 09, 2015 04:02 Messages: 1347 Offline
[Post New]
Hi MLUM,

Please let us up dated.

Thanks
Hicham Technical support:
EN: https://www.cyberlink.com/support/contact-support.jsp
DE: https://de.cyberlink.com/support/contact-support.jsp
FR: https://fr.cyberlink.com/support/contact-support.jsp
ES: https://es.cyberlink.com/support/contact-support.jsp
Reply
MLUM [Avatar]
Newbie Private Message Joined: Oct 30, 2015 02:57 Messages: 13 Offline
[Post New]
I sent required information on the open service ticket.

I'm suspecting that the root cause has something to do with the DirectX12 vs. DirectX11 implementation. My windows 10 system uses DirectX12, and as far as I understand, PDVD16 uses the DirectX3D API for 3D BluRay playback.
Reply
MLUM [Avatar]
Newbie Private Message Joined: Oct 30, 2015 02:57 Messages: 13 Offline
[Post New]
Update to the forum on my ongoing service ticket:

I have discovered what it is that triggers the white pixel (so far so good).

My setup requires that I "swap eye view" to right-frame first instead of the default left. When I change that setting, the white pixel error comes up. So - most likely nothing to do with DirectX versions.

When I play with default left-frame first, there is no problem (other than 3D looks awful on my TV, as it requires I play right-frame first apparently).

This should be a good lead for CyberLink to find out what needs to be updated in the code.

FYI. I would be more than happy to test a possible fix on my setup as a beta-tester.
Reply
Reply to this topic
Powered by JForum 2.1.8 © JForum Team