hangs all the time

Bananacy

Newbie Joined: Sep 16, 2015 07:38 Messages: 29 Offline

Solved by

Sep 27, 2015 16:42

I am working with h265 files and in PD13 it used to work fine. Now with 14 its hangs every little while and its so annoying.

Event viewer show sthis:

The program PDR.exe version 14.0.2019.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 264c Start Time: 01d0f960ca22f4e5 Termination Time: 580 Application Path: C:\Program Files\CyberLink\PowerDirector14\PDR.exe Report Id: ce592bd8-6556-11e5-ab95-8d2afe3f0953

Any ideas?

Its on a laptop running Intel 5500 and AMD firepro graphics.

thnaks

J

This message was edited 1 time. Last update was at Sep 27. 2015 16:58

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Sep 29, 2015 02:28

As stated in the *Welcome* sticky, it's important that you run the DxDiag test and post the results here.

There's no way for anyone to know what's going on with your system without those critical technical details, and we'd need to see them before we can give you any advice on what might be happening and what steps you can try to resolve them.

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emma13xia

Member Joined: Dec 10, 2014 01:59 Messages: 82 Offline

Sep 29, 2015 03:17

Have you tried to reinstall the PD yet? It used to work for me when I did that. And I prefer to compress and trasncode H.265 to H.264 and then add into PD for editing.

Bananacy

Newbie Joined: Sep 16, 2015 07:38 Messages: 29 Offline

Oct 06, 2015 17:43

I am still having hanging issue when editing h265 off external dirve. It happens when i quickly play or pause or switch videos. Not during anything else.

I transcoded the files to h264 and finished my project, but i bought pd14 to use native files from my nx1... pd13 was working fine.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 06, 2015 18:09

The best way to assist you is to provide the details that were requested in my last post. Any number of things can be causing a slowdown, especially if you're using an external drive.

Please run the DxDiag tool (Part B in the linked thread) with your external drive attached and we'll see what might be going on

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DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Bananacy

Newbie Joined: Sep 16, 2015 07:38 Messages: 29 Offline

Oct 06, 2015 19:23

I've attached the dixdiag log file but don't see how it can help.

Laptop has two graphcis cards but the AMD drivers won't let me choose the AMD card for PD14. It defaults to powersaving mode (HD 5500) It is based of the executable file name, pdr13.exe i was able ot choose the AMD, but for pdr.exe i'm stuck with intel.

The hanging only happens when editing h265 files.

/J

Filename	DxDiag.txt	Download
Description
Filesize	24 Kbytes
Downloaded:	953 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 06, 2015 19:40

Well, the file and your description provide a lot more info than we had on the forum before. Your AMD card doesn't even appear in the DxDiag results. Is it enabled in Device Manager?

Also, your Intel graphics driver is 8 months old, and it would probably help to visit their website and update it.

There are also several threads on the forum about problems with the most recent Catalyst drivers. I have nVidia cards and I'm not keeping up, but I imagine you'll find at least some of the answers there

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Canon Vixia GX10 (4K 60p) | HF G30 (HD 60p) | Yi Action+ 4K | 360Fly 4K 360°

Medic Jason

Newbie Joined: Apr 18, 2016 22:54 Messages: 8 Offline

Apr 19, 2016 15:42

Any luck figuring this out? I have the exact same issue. The PDR.EXE file is locked in power saving mode. I have searched every forum and found nothing.