Can't scroll up or down in Adjustment Presets, arrows grayed out & scrollbar is gone

kevin2015

Member Joined: May 24, 2015 22:27 Messages: 69 Offline

Solved by

Jun 15, 2015 20:32

EDIT: I posted a screenshot below.

So last night I'm trying to go through my Presets, but I couldn't (and still can't today) go up or down using the little arrows below the vertical scroll bar. As a matter of fact, the arrows are no longer white but are now grayed out and the scrollbar itself is gone. The "channel" or place where the scrollbar goes is there, but the scrollbar is not. EDIT2: I can close/minimize the "Default Presets," so that I can see the "Downloaded Presets" option which is below it, but that doesn't fix my problem.

Of course I have gone through multiple closings of the program, as well as restarts and shutdowns of my computer.

Anyone have any suggestions?

Thanks in advance!

This message was edited 3 times. Last update was at Jun 15. 2015 20:51

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Jun 16, 2015 02:03

Hello Kevin,

I've read about vertical scroll bars "disappearing" in browsers & some other software, but never in PhD. Is the same issue occurring in other software you use? or only PhD?

Your screenshot shows the vertical scroll bar missing completely, which usually only occurs when all content fits within the window. This isn't the case for you, obviously.

If the issue isn't happening in other software you use, I'd simply re-install PhotoDirector & hope the scroll bars are restored. If it's ahppening in other software too, we'll need to investigate Windows settings that may be affecting it.

PIX PIX YouTube channel

kevin2015

Member Joined: May 24, 2015 22:27 Messages: 69 Offline

Jun 16, 2015 08:56

Unfortunately it is ONLY happenning in PhD, and more specifically in my trial of PhD6. Interestingly enough, the scrollbar is still there in my copy of PhD3. (For what it's worth, I'm using an Acer laptop (64-bit, i7 core with 8GB of RAM) with Windows 8.1) EDIT2: I have not installed anything else onto my machine that might have changed anything.

I hope the new install doesn't do anything to the remaining week I have left on the trial.

Thanks for your reply, PIX. I'll try to do that this evening after work.

This message was edited 2 times. Last update was at Jun 16. 2015 09:06

kevin2015

Member Joined: May 24, 2015 22:27 Messages: 69 Offline

Jun 18, 2015 17:23

Magically, it just came back. I closed the program, opened it a few hours later and it worked again.

I didn't do anything special or different, never even uninstalled it.

Gremlins.

This message was edited 1 time. Last update was at Jun 18. 2015 17:24

PIX

Senior Contributor Joined: Sep 21, 2011 00:02 Messages: 2910 Offline

Jun 18, 2015 18:21

Gremlins indeed Kevin

I'm glad you're up and running again

PIX PIX YouTube channel

kevin2015

Member Joined: May 24, 2015 22:27 Messages: 69 Offline

Jun 22, 2015 23:24

Unfortunately the gremlins have returned -- same problem again. Well maybe when I wake up in the morning they will be gone.

kevin2015

Member Joined: May 24, 2015 22:27 Messages: 69 Offline

Jul 05, 2015 23:07

Problem returned.