I opened a ticket. The response 24 hours stepped me through a series of sending pictures of my box and receipt for proof of purchase. Also downloading all the software directly. Uninstall old version. Run special uninstall tool after normal uninstall. Reinstall new downloaded version. I did all that - still same error.
So I replied to my ticket indicating I did everything asked of me - this was 2 days ago and no responses.
On the one hand, I wonder why I haven't already returned this to Amazon but on the other hand I can't help but think if someone in support was willing to help, I could get past this in a matter of minutes.
Very frustrated. Any suggestions?
My ticket # is CS001351724