Make sure you have the latest official patch install and your video card drivers are up to date.
http://www.cyberlink.com/support/powerdirector-ultra/patches_en_US.html

Also follow the steps to post your Dxdiag.
http://forum.cyberlink.com/forum/posts/list/29701.page

Hello
Yes I tried that and I checked that I have Version 12.2420.0. The Link says patch for Build 2420. I selected PD12 from the drop down.

I ran the downloader, ran the install wizard but I received the Alert message " You do not have the required version installed on your machine the update will be aborted"

Guess what ! it was aborted.

Regards

Mike

Quote: Hello
Yes I tried that and I checked that I have Version 12.2420.0. The Link says patch for Build 2420. I selected PD12 from the drop down.

I ran the downloader, ran the install wizard but I received the Alert message " You do not have the required version installed on your machine the update will be aborted"

Guess what ! it was aborted.

Regards

Mike

Are you using the Trial version?

The Trial cannot be updated.

You also did not post the requested information:

Part A and Part B: (Click this link )
http://forum.cyberlink.com/forum/posts/list/29701.page

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

Quote: When rendering I found the Velocity 4 options greyed out in the create disk page.

Be more specific. Bluray or DVD -- Are you referring to the two check boxes at the bottom of the Burn Disc dialog?

Seems that some formats are not supported depending on your hardware.

Blu Ray Single Layer.

PD12 has just crashed and the windows compatibility assistant has operated.
Will I need to reverse the changes that the compatibility assistant has made which will presumably slow everything down to a crawl

I am Using the Paid Version
SR No VDE131022-01
Power Director 12.0.2420.0
1 Opened New Project
2 Imported Video
3 Created Menu
4 Selected each menu entry and created chapoters
5 Renamed Each Chapter as it was Created.
6 Repeated Steps 4 and 5 for every menu Entry.
7 Clicked Create Disk.
8 Selected Single Layer Blu Ray.
9 Tried to Click the Velocity 4 check and the other high speed options but they were greyed out

I have ESET Smart Security 6
There are no separate Codecs whatsoever
I had Corel X6 but that was thoroughly Uninstalled.
I was USING a TDK X2 BD RE Disk.


Please note I have tried to install the patch but received the error that I do not have the right version installed to do that.

"Power Director 12.0.2420.0"
You are already using the latest 2420, I guess let's why you can't patch it to 2420 again.


"9 Tried to Click the Velocity 4 check and the other high speed options but they were greyed out"
I guess you mean the "Enable hardware video encoder" option, if so, make sure you select H.264 in video and audio settings under the disc format.
Only AMD's GPU supports MPEG-2 hardware encode, others support H.264 only.

Thank you
I will check that before I try again.

Regards

Mike