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Download so slow for CL support fix
Pettros1
Member Location: River Heads, Queensland, Australia Joined: Jan 06, 2011 19:08 Messages: 60 Offline
[Post New] Feb 21, 2014 04:28
Have gone from PD8-PD12 (not PD11) and have never had so much problem as having with PD12.
CL support after I described all my problems have said download all new files and do a reinstall.
I have already got all these files but can see their reasoning. I had PD12 at latest Beta patch v2613.
At present have spent all day downloading files as per attached .jpg. Exe file no problem just over an hour.
But the content pack a total different story. 7hrs for first one including a fail at approx 2hrs and now am
at 2hrs left on the second pack also which failed half way through!! What has happened to picking up
downloads where it stopped and continue with download?
I have an ADSL 2 BB conection and downloads from CL have been anywhere from 40 KB/s to 175 KB/s.
Am beginning to think that video editing S/W is not only complicated but can be problematic. I believe CL
can do better. My problems with PD12 rendering did not happen in PD10 so am quite frustrated with it.
Enough said but will send this to CL support also.
Peter
[Thumb - CL download files.jpg]
 Filename
CL download files.jpg
[Disk]
 Description
 Filesize
120 Kbytes
 Downloaded:
73 time(s)
[Thumb - CL download files.jpg]
 Filename
CL download files.jpg
[Disk]
 Description
 Filesize
120 Kbytes
 Downloaded:
55 time(s)
PD Ultra 16.0.2524.0 ~ Windows 10 Pro Intel(R)Core(TM)i7-4770 CPU @3.40GHz ~ AMD HD-7800 Series APU with Radeon(tm) HD Graphics ~ 16GB RAM ~ WD 1Gb Primary HD ~ Hitachi 500Gb ~ Buffalo 8Gb DriveStation ~ WD 1Gb ~ Medion 500Gb ~ Canon Legria HFS10 ~ W/ FH
borgus1 [Avatar]
Senior Contributor Joined: Feb 27, 2013 00:33 Messages: 1318 Offline
[Post New] Feb 21, 2014 10:08
Download managers are capable of picking up the pieces of a lost connection.

The sluggishness is likely not related to Cyberlink servers. Put the problem to your ISP, who can run tests on your ADSL circuit.
Pettros1
Member Location: River Heads, Queensland, Australia Joined: Jan 06, 2011 19:08 Messages: 60 Offline
[Post New] Feb 21, 2014 13:53
Do not think is problem with ISP. Did a quick ping test to check as per attached.
Have done the reinstall as CL support suggested. Did an upload to YouTube and same problem. As per attachment.
Have sent to CL support and wait their reply.
I believe am doing basic editing and rendering which should work without any problems.
What do not understand is that I have upgraded from 4gb RAM to 8gb and computer is definitely faster but PD12 is slower. Did think I read it will render up to 40% faster? Feels like 40% slower.
Thanks borgus1
[Thumb - PD12 YouTube not upload.jpg]
 Filename
PD12 YouTube not upload.jpg
[Disk]
 Description
 Filesize
185 Kbytes
 Downloaded:
75 time(s)
[Thumb - ISP Ping Test.jpg]
 Filename
ISP Ping Test.jpg
[Disk]
 Description
 Filesize
86 Kbytes
 Downloaded:
68 time(s)

This message was edited 1 time. Last update was at Feb 21. 2014 13:54

PD Ultra 16.0.2524.0 ~ Windows 10 Pro Intel(R)Core(TM)i7-4770 CPU @3.40GHz ~ AMD HD-7800 Series APU with Radeon(tm) HD Graphics ~ 16GB RAM ~ WD 1Gb Primary HD ~ Hitachi 500Gb ~ Buffalo 8Gb DriveStation ~ WD 1Gb ~ Medion 500Gb ~ Canon Legria HFS10 ~ W/ FH
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Feb 21, 2014 14:38
Quote: Do not think is problem with ISP. Did a quick ping test to check as per attached.
Have done the reinstall as CL support suggested. Did an upload to YouTube and same problem. As per attachment.
Have sent to CL support and wait their reply.
I believe am doing basic editing and rendering which should work without any problems.
What do not understand is that I have upgraded from 4gb RAM to 8gb and computer is definitely faster but PD12 is slower. Did think I read it will render up to 40% faster? Feels like 40% slower.
Thanks borgus1

40 ms ping is kind of long. It also said it could not do packet loss test. Packet loss is a big problem when downloading programs.


On the no YouTube upload. Have you tried producing a WMV or MP4 and uploading using your YouTube Account?

Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

hellebauer
Member Joined: Dec 14, 2013 15:34 Messages: 51 Offline
[Post New] Feb 21, 2014 21:38
I'm downloading new Directorsuite right now. Got 4 download connections running simultaneously, each at 550KByte/second.
Pettros1
Member Location: River Heads, Queensland, Australia Joined: Jan 06, 2011 19:08 Messages: 60 Offline
[Post New] Feb 21, 2014 21:46
Hi Hellebauer
You must be on fibre optics!!
I am having some problems with LAN connection on desktop and now using onboard wirless to connect. And is much better, I usually get speeds at +500KB/s.

This message was edited 1 time. Last update was at Feb 21. 2014 21:46

PD Ultra 16.0.2524.0 ~ Windows 10 Pro Intel(R)Core(TM)i7-4770 CPU @3.40GHz ~ AMD HD-7800 Series APU with Radeon(tm) HD Graphics ~ 16GB RAM ~ WD 1Gb Primary HD ~ Hitachi 500Gb ~ Buffalo 8Gb DriveStation ~ WD 1Gb ~ Medion 500Gb ~ Canon Legria HFS10 ~ W/ FH
Pettros1
Member Location: River Heads, Queensland, Australia Joined: Jan 06, 2011 19:08 Messages: 60 Offline
[Post New] Feb 22, 2014 17:41
Sorry Carl, been busy. Yes is bit long and some problems with LAN port to wireless router. LAN port has died and now using onboard wireless and bit better. Like to use LAN to router so will try a PCIEx LAN card to fix.
Have used MP4G to upload to my YouTube account and attached shows result.
Am using PD10 on my notebook and will try from there.
Also some pings to Google attached.

Question: How to you get quotes in message box. Yes and getting older definitely plays a part in this.
[Thumb - CL PD12 23-02-2014 3.jpg]
 Filename
CL PD12 23-02-2014 3.jpg
[Disk]
 Description
 Filesize
29 Kbytes
 Downloaded:
53 time(s)
[Thumb - CL PD12 23-02-2014 2.jpg]
 Filename
CL PD12 23-02-2014 2.jpg
[Disk]
 Description
 Filesize
148 Kbytes
 Downloaded:
78 time(s)
[Thumb - Pings to Google.jpg]
 Filename
Pings to Google.jpg
[Disk]
 Description
 Filesize
106 Kbytes
 Downloaded:
59 time(s)

This message was edited 1 time. Last update was at Feb 22. 2014 17:46

PD Ultra 16.0.2524.0 ~ Windows 10 Pro Intel(R)Core(TM)i7-4770 CPU @3.40GHz ~ AMD HD-7800 Series APU with Radeon(tm) HD Graphics ~ 16GB RAM ~ WD 1Gb Primary HD ~ Hitachi 500Gb ~ Buffalo 8Gb DriveStation ~ WD 1Gb ~ Medion 500Gb ~ Canon Legria HFS10 ~ W/ FH
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