Hi,
your statement is partly wrong.

if you own previous upgrade or Retail version of PowerDVD (11/12)[not OEM Version] you do not need to pre-install any Version in order to install PowerDVD 13 Upgrade.

You just need to input the key of the previous Version when installer asks you.

You may share the version information you want to upgrade from

greetings
Michael Technical Support

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Quote: Hi,
your statement is partly wrong.

What, so I just imagined it? really, Michael, what a stupid thing to say.

I tried to install PDVD 13, and it simply came up with an error saying that it required the previous version to be installed on the system, and aborted the installation without giving me a chance to enter a licence number. I have both Version 11 Ultra and version 12 ultra.

Where was I supposed to tell it I had the previous version?

Hi,
you may share the filename of the installation file you received?

thanks
Michael Technical Support

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It's called CyberLink_PowerDVD_13.0.2902.57_Ultra_Upgrade_DVD130313-10.exe. It was the link i was presented with when I bought the upgrade.

Hi,
sorry but I cannot reproduce your issue.

Please see attached snapshot - the installer asks for previous version's key, after typing it in it can successfully install PowerDVD 13



greetings
Michael
Technical Support

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Well, clearly it doesn't do that in all circumstances. I never got that option — as I said, it just popped up an error message that no previous version was installed, and cancelled the installation with no input from me.

I wonder if it's because I'd already manually cleaned out the redundant keys from the registry left by the previous versions? I'd previously had version 11 on this machine, upgraded to version 12, then gone back to version 11 when version 12 kept misbehaving and the replies I got from tech support were totally useless. So there were keys left in the registry from both versions.

PowerDVD leaves a lot of crap behind when it uninstalls. Who knows what the installer was looking for?

Out of curiosity, Michael, what did you do to test this? Knowing that might answer a few questions.

Hi,
I used a regular test system here - very unclean ( a lot of installations and uninstallations of various SW packages, not only CL.. ) - it behaves as expected on my side.

But even on clean system with no CL software ever seen, it shows the expected behaviour.

Not sure what's going wrong on your system - it's just guessing, but maybe you can try right-click and run as administrator option.

what OS and account scenario are you using?

greetings
Michael

Technical Support

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Thanks Michael.

I'm running Windows 7 Home Premium x64, fully patched, and with only one user account — the account is created as a full administrator and was the account under which I installed the software. No group profiles are created or enabled, and I'm the only one who uses this machine. There's no wireless access or shared folders or resources.

J'ai acheté POWERDVD13 Ultra mais lors de l'installation de ce
programme s'affiche le message d'erreur 1628

Quote: J'ai acheté POWERDVD13 Ultra mais lors de l'installation de ce
programme s'affiche le message d'erreur 1628

Sylvie's post says :

I bought Ultra POWERDVD13 but when installing this program displays error message 1628


Bienvenue sur le forum. Thre ya plusieurs raisons pourquoi vous obtenez cette erreur qui est une erreur Windows. S'il vous plaît fournir plus d'informations. S'il vous plaît répondre à ces questions et de fournir plus d'informations.

http://forum.cyberlink.com/forum/posts/list/7958.page

There are many reasons for that Windows error. Please provide this information.
http://forum.cyberlink.com/forum/posts/list/7958.page .
.
BoilerPlate: To posters who ask for help -- it is nice to thank the volunteers who try to answer your questions !
Anything I post unless stated with a reference is my personal opinion.

Hi Sylvie,
welcome to our Forum.
Please check our welcome/must read thread:
http://forum.cyberlink.com/forum/posts/list/27714.page
let me Highlight the bottom section with the cleaner Software - if it does not help you Need to contact our Technical Support (also avail, in French)


One suggestion for future postings, instead of "hijacking" old posts, please open a new thread, thanks

greetings
Michael Technical Support

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