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Trouble downloading v11
OnTheWeb1
Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline
[Post New] Jan 22, 2013 21:45

Hi,

Cyberlink sent me a download link to download the version 11 ultra software and I can't get the download to start. Tried using both the email link and also an FTP client.

The error is: Can't establish connection --> isales.cyberlink.com:21 @ Tue Jan 22 21:41:18 2013

Is this just because the download servers are busy? I tried throughout the day an no luck so far.

Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.
Carl312
Senior Contributor Location: Texas, USA Joined: Mar 16, 2010 20:11 Messages: 9090 Offline
[Post New] Jan 22, 2013 22:45
Quote:
Hi,

Cyberlink sent me a download link to download the version 11 ultra software and I can't get the download to start. Tried using both the email link and also an FTP client.

The error is: Can't establish connection --> isales.cyberlink.com:21 @ Tue Jan 22 21:41:18 2013

Is this just because the download servers are busy? I tried throughout the day an no luck so far.


The only thing I woud suggest is to double check the User Name and Password given.
I find if you copy and paste the user and password from the email, it works better.

FTP should work. if you have a good FTP client.
The download should be three files if Powerdirector only.

The Creative Director Suite is 11 files.
Carl312: Windows 10 64-bit 8 GB RAM,AMD Phenom II X4 965 3.4 GHz,ATI Radeon HD 5770 1GB,240GB SSD,two 1TB HDs.

OnTheWeb1
Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline
[Post New] Jan 22, 2013 23:18
Tried 3 different FTP clients and two different browsers. The browsers, of course, don't let you enter a user and password... just clicking the links which just timeout and say it can't connect.

For FTP I tried to cut and paste the name and PW, then tried typing it in manually.

I'm starting to think its a Windows 8 glitch. Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.
Dafydd B [Avatar]
Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline
[Post New] Jan 23, 2013 08:01
Hi Steve,
Good to see you on the forum.

The link may have timed out, too many attempts.

PM sent.

Forum Moderator
OnTheWeb1
Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline
[Post New] Jan 25, 2013 15:30
OK, this turned out to be a bad download link which Dafydd helped me sort out with Cyblerlink and this issue is successfully closed.

Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.
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