HD features activation offline

mdharp

Newbie Location: Sydney, Australia Joined: Sep 10, 2012 09:06 Messages: 8 Offline

Solved by

Sep 10, 2012 09:22

I tried to load a video taken from my Olympus still camera MP4 HD 16:9
(I think this is called H.234 or similar file name)
A window popped up requesting activation for this file type, but I've already paid for &
activated the program (why did this happen ??). Then it mentioned something about 30 days to activate
this feature "online", but I've already paid for & activated the program.

N.B. I "NEVER" connect my media production computer systems to the internet.

Checked FAQ's & have tried the trial version to check system compatibility before purchase.
This issue appeared on the trial version, but it said the feature was included in the full retail version upon purchase &
activation. I figured at that point that PwrDrctr 10 did process HD MP4 files, but I'd have to trust that it
worked on purchase / activation.
No alternatives given for offline activation like all my other audio / media production software.
If there is a separate activation required for certain program features, how do I activate these feature/s
offline please ?
Work waiting on this, hope it gets sorted quickly !

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 10, 2012 09:33

Hi mdharp,
The Produce and Create Disc function require online activation.

Suggestion: Place the nature.mpg in the VT1 and select all options in produce. Then repeat the method in Create and choose all options. All are a one time action and once you've activated the functions you wont be bothered again and can work off-line.

Dafydd

mdharp

Newbie Location: Sydney, Australia Joined: Sep 10, 2012 09:06 Messages: 8 Offline

Sep 10, 2012 09:52

Hi Dafydd. Thanks for responding. This is not for the "Produce" or "Create Disc" functions, but for just loading a compatible HD MP4 file. Now I'm told that I'm going to have this problem again with other normal basic video production procedures !!!. How many other processes am I going to do in the future that require "extra activation" & for this software / computer to be online ?? It should just require a simple file transfer / install via offline. All software I use provides this option in my experience. Are Cyberlink saying that I've got to pull my recording / mastering studio apart, spend half a day sealing all the optical fibre connections from dust contamination (& risk the huge problems associated with that if anything gets in there), labelling cables, transporting the hardware to an online connection, buy & install all the AV software for a safe online connection, all for software I've already downloaded in full, paid for in full, & activated

??

There was no warning of this in the features & specs sections of the PD 10 info.

This seems "more" than unusual. I'm finding it a bit hard to believe this is happening, that separate "extra" activation for basic video production processes is even needed, & offline activation is not possible.
This is "at least" a full day of work lost, plus considerable additional expense, without due warning !!!!!!
There has to be someone there who can make this happen, surely !

This message was edited 1 time. Last update was at Sep 10. 2012 10:12

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 10, 2012 10:10

Quote: Hi Dafydd. Thanks for responding. It should just require a simple file transfer / install via offline. All software I use provides this option in my experience. Are Cyberlink saying that I've got to pull my recording / mastering studio apart, spend half a day sealing all the optical fibre connections from dust contamination (& risk the huge problems associated with that if anything gets in there), labelling cables, transporting the hardware to an online connection, install all the AV software & hope for a safe online connection, all for software I've already downloaded in full, paid for in full, & activated ??
There was no warning of this in the features & specs sections of the PD 10 info.
This seems "more" than unusual. I'm finding it a bit hard to believe offline activation is not possible.

Hi mdharp,
Quite a few software require online activation.

To contact CyberLink, with your concerns: http://www.cyberlink.com/prog/support/cs/index.do

Dafydd

This message was edited 2 times. Last update was at Sep 10. 2012 10:18

mdharp

Newbie Location: Sydney, Australia Joined: Sep 10, 2012 09:06 Messages: 8 Offline

Sep 10, 2012 10:25

seriously

mdharp

Newbie Location: Sydney, Australia Joined: Sep 10, 2012 09:06 Messages: 8 Offline

Sep 10, 2012 22:23

I think I want my money back

Dafydd B

Senior Contributor Joined: Aug 26, 2006 08:20 Messages: 11973 Offline

Sep 11, 2012 03:13

Hi mdharp,

Three links for you to read about codec activation:
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=12834
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=12816
http://www.cyberlink.com/prog/support/cs/product-faq-content.do?id=12815

To get a refund within the 30 day period here's some more info to read.
Look up: http://www.cyberlink.com/prog/support/cs/faq-content.do?id=2317
And: https://asknet-en.custhelp.com/app/answers/detail/a_id/2215/kw/refund

We all have had to carry out online activation and the method has been present since version 9 of PowerDirector.

Dafydd

mdharp

Newbie Location: Sydney, Australia Joined: Sep 10, 2012 09:06 Messages: 8 Offline

Sep 11, 2012 08:05

Thanks for your input Dafydd. Considering my options.