All attempts to download their fix have failed. The latest support message from Cyberlink was disappointing. First they tell me I am not following their directions and then tell me everyone else has had no problem fixing their error.
Well, sorry, but it isn't working for me. Then they send me this zip file to clean out the registry. It didn't matter that I have already explained to them I have accomplished this but I do it any way. Then I'm told to download the file from their link again but the link has expired.
This is beyond any intelligent rationalization. I have asked specific questions concerning the download from their link and not once will they answer. It is a very simple question and all it is is what size is the download file for PDVD 12 Ultra suppose to be. When I download it it only shows 113 mb, but the updates are bigger than that. Yet No One in support will address my question.
They ask for specific information and I send it to them in the attachments and they act like they don't see it.
Why are the techs from Cyberlink on this forum ingnoring my posts as well?
I have asked that if their fix doesn't work to refund me for my purchases. From PVD 8 upto PDVD 12 Ultra. I have been a loyal customer for years and this is how they end up treating you.
I would like to speak to someone but their coorporate office number is useless and I don't see any point in paying for phone support when this issue was not of my making.
So far I have been ignored on this forum twice before concerning this issue. The first request was addressed but since then Cyberlink refuses to address my issue.
Will anyone from Cyberlink help this time?