Hi Craig,

I would like to reproduce this issue here - can you please let me know what kind of audio those disc use (shoud be printed on the cover)

Please also uplaod your DXDIAG and post more info about your system setup:

http://forum.cyberlink.com/forum/posts/list/16915.page

Thanks
Michael

Technical Support

Werde Facebook Fan

Hi Michael,

Here is a disc that has no sound when you play it first:

Serenity: Dolby Digital 5.1

Here is the dxdiag file:

------------------
System Information
------------------
Time of this report: 4/26/2011, 07:06:02
Machine name: HTPC-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: H55M-UD2H
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i3 CPU 540 @ 3.07GHz (4 CPUs), ~3.1GHz
Memory: 4096MB RAM
Available OS Memory: 3832MB RAM
Page File: 969MB used, 6691MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i3)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0042&SUBSYS_D0001458&REV_18
Display Memory: 1696 MB
Dedicated Memory: 64 MB
Shared Memory: 1632 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SAMSUNG
Monitor Id: SAM06CA
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2302 (English)
Driver Version: 8.15.10.2302
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/11/2011 19:16:38, 6549504 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B78E66-4302-11CF-167F-0AF0B8C2C535}
Vendor ID: 0x8086
Device ID: 0x0042
SubSys ID: 0xD0001458
Revision ID: 0x0018
Driver Strong Name: oem14.inf:Intel.Mfg.NTamd64:iILKD0:8.15.10.2302:pci\ven_8086&dev_0042
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (ASUS Xonar HDAV 1.3 Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_83141043&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: cmhdav.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 9/16/2010 10:42:10, 1266176 bytes
Other Files:
Driver Provider: ASUSTeK
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: S/PDIF Pass-through Device (ASUS Xonar HDAV 1.3 Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_83141043&REV_00
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: cmhdav.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 9/16/2010 10:42:10, 1266176 bytes
Other Files:
Driver Provider: ASUSTeK
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (ASUS Xonar HDAV 1.3 Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: cmhdav.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
Date and Size: 9/16/2010 10:42:10, 1266176 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Wave (ASUS Xonar HDAV 1.3 Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: cmhdav.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
Date and Size: 9/16/2010 10:42:10, 1266176 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Line In (ASUS Xonar HDAV 1.3 Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: cmhdav.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
Date and Size: 9/16/2010 10:42:10, 1266176 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Stereo Mix (ASUS Xonar HDAV 1.3 Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: cmhdav.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
Date and Size: 9/16/2010 10:42:10, 1266176 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: SPDIF In (ASUS Xonar HDAV 1.3 Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: cmhdav.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
Date and Size: 9/16/2010 10:42:10, 1266176 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Aux (ASUS Xonar HDAV 1.3 Audio Device)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: cmhdav.sys
Driver Version: 5.12.0001.0008 (English)
Driver Attributes: Final Retail
Date and Size: 9/16/2010 10:42:10, 1266176 bytes
Cap Flags: 0x0
Format Flags: 0x0

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52E
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52E
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52E
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52E
FF Driver: n/a

Device Name: HID-compliant device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x15C2, 0x0038
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3B38
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 11/20/2010 22:44:30, 343040 bytes
| Driver: usbd.sys, 7/14/2009 12:06:23, 7936 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52E
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 22:33:25, 33280 bytes
| Driver: kbdclass.sys, 7/14/2009 13:48:04, 50768 bytes
|
+ HID Keyboard Device
| Vendor/Product ID: 0x15C2, 0x0038
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| Driver: kbdhid.sys, 11/20/2010 22:33:25, 33280 bytes
| Driver: kbdclass.sys, 7/14/2009 13:48:04, 50768 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: i8042prt.sys, 7/14/2009 11:19:57, 105472 bytes
| Driver: kbdclass.sys, 7/14/2009 13:48:04, 50768 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52E
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 12:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 13:48:27, 49216 bytes
|
+ HID-compliant mouse
| Vendor/Product ID: 0x15C2, 0x0038
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| Driver: mouhid.sys, 7/14/2009 12:00:20, 31232 bytes
| Driver: mouclass.sys, 7/14/2009 13:48:27, 49216 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 11/21/2010 01:33:57, 63360 bytes
| Driver: sermouse.sys, 7/14/2009 12:00:20, 26624 bytes
| Driver: mouclass.sys, 7/14/2009 13:48:27, 49216 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 436.5 GB
Total Space: 476.9 GB
File System: NTFS
Model: WDC WD5000AACS-00G8B0 ATA Device

Drive: D:
Model: ATAPI BD O DH4O1S ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 21:19:21, 147456 bytes

Drive: E:
Model: ELBY CLONEDRIVE SCSI CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), 11/20/2010 21:19:21, 147456 bytes

--------------
System Devices
--------------
Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3F
Device ID: PCI\VEN_8086&DEV_3B3F&SUBSYS_50041458&REV_06\3&13C0B0C5&0&D2
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 12:06:27, 30720 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:00, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:30, 343040 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30
Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_50011458&REV_06\3&13C0B0C5&0&FB
Driver: n/a

Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_197B&DEV_2368&SUBSYS_B0001458&REV_00\4&189E4DD4&0&00E4
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/14/2009 13:45:45, 12352 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 13:45:46, 48720 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 13:52:21, 24128 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/21/2010 01:32:46, 155520 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3E
Device ID: PCI\VEN_8086&DEV_3B3E&SUBSYS_50041458&REV_06\3&13C0B0C5&0&D1
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 12:06:27, 30720 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:00, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:30, 343040 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family 2 port Serial ATA Storage Controller - 3B26
Device ID: PCI\VEN_8086&DEV_3B26&SUBSYS_B0021458&REV_06\3&13C0B0C5&0&FD
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/14/2009 13:45:45, 12352 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 13:45:46, 48720 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 13:52:21, 24128 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/21/2010 01:32:46, 155520 bytes

Name: ASUS Xonar HDAV 1.3 Audio Device
Device ID: PCI\VEN_13F6&DEV_8788&SUBSYS_83141043&REV_00\5&E8AC9D3&0&200008
Driver: C:\Windows\system32\drivers\cmhdav.sys, 5.12.0001.0008 (English), 9/16/2010 10:42:10, 1266176 bytes
Driver: C:\Windows\system32\cmhdav.dll, 5.12.0001.0009 (Chinese (Traditional)), 4/19/2007 14:12:50, 32768 bytes
Driver: C:\Windows\system\HdavFltr.dll, 1.00.0000.0000 (Chinese (Traditional)), 4/14/2004 10:28:52, 315392 bytes
Driver: C:\Windows\syswow64\HdavFltr.dll, 1.00.0000.0000 (Chinese (Traditional)), 4/14/2004 10:28:52, 315392 bytes
Driver: C:\Windows\system32\drivers\drmk.sys, 6.01.7600.16385 (English), 7/14/2009 13:01:25, 116224 bytes
Driver: C:\Windows\system32\drivers\portcls.sys, 6.01.7600.16385 (English), 7/14/2009 12:06:29, 230400 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C
Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_50061458&REV_06\3&13C0B0C5&0&D7
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17514 (English), 11/20/2010 22:43:54, 52224 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:00, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:30, 343040 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family 4 port Serial ATA Storage Controller - 3B20
Device ID: PCI\VEN_8086&DEV_3B20&SUBSYS_B0021458&REV_06\3&13C0B0C5&0&FA
Driver: C:\Windows\system32\DRIVERS\pciide.sys, 6.01.7600.16385 (English), 7/14/2009 13:45:45, 12352 bytes
Driver: C:\Windows\system32\DRIVERS\pciidex.sys, 6.01.7600.16385 (English), 7/14/2009 13:45:46, 48720 bytes
Driver: C:\Windows\system32\DRIVERS\atapi.sys, 6.01.7600.16385 (English), 7/14/2009 13:52:21, 24128 bytes
Driver: C:\Windows\system32\DRIVERS\ataport.sys, 6.01.7601.17514 (English), 11/21/2010 01:32:46, 155520 bytes

Name: Realtek PCIe GBE Family Controller
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_E0001458&REV_06\4&906ED74&0&00E5
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B3B
Device ID: PCI\VEN_8086&DEV_3B3B&SUBSYS_50041458&REV_06\3&13C0B0C5&0&D0
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 12:06:27, 30720 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:00, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:30, 343040 bytes

Name: Intel(R) H55 Express Chipset LPC Interface Controller - 3B06
Device ID: PCI\VEN_8086&DEV_3B06&SUBSYS_50011458&REV_06\3&13C0B0C5&0&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.01.7600.16385 (English), 7/14/2009 13:48:27, 15424 bytes

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_10B5&DEV_8112&SUBSYS_00000000&REV_AA\4&25EF8B73&0&0008
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 01:33:48, 184704 bytes

Name: Intel(R) Management Engine Interface
Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_3B641458&REV_06\3&13C0B0C5&0&B0
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B38
Device ID: PCI\VEN_8086&DEV_3B38&SUBSYS_50041458&REV_06\3&13C0B0C5&0&EA
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 12:06:27, 30720 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:00, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:30, 343040 bytes

Name: Intel(R) 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_50001458&REV_A6\3&13C0B0C5&0&F0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 01:33:48, 184704 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 6 - 3B4C
Device ID: PCI\VEN_8086&DEV_3B4C&SUBSYS_50011458&REV_06\3&13C0B0C5&0&E5
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 01:33:48, 184704 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B37
Device ID: PCI\VEN_8086&DEV_3B37&SUBSYS_50041458&REV_06\3&13C0B0C5&0&E9
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 12:06:27, 30720 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:00, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:30, 343040 bytes

Name: Intel(R) HD Graphics
Device ID: PCI\VEN_8086&DEV_0042&SUBSYS_D0001458&REV_18\3&13C0B0C5&0&10
Driver: n/a

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 5 - 3B4A
Device ID: PCI\VEN_8086&DEV_3B4A&SUBSYS_50011458&REV_06\3&13C0B0C5&0&E4
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 01:33:48, 184704 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Universal Host Controller - 3B36
Device ID: PCI\VEN_8086&DEV_3B36&SUBSYS_50041458&REV_06\3&13C0B0C5&0&E8
Driver: C:\Windows\system32\drivers\usbuhci.sys, 6.01.7600.16385 (English), 7/14/2009 12:06:27, 30720 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:00, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:30, 343040 bytes

Name: Intel(R) processor PCI Express Root Port - 0041
Device ID: PCI\VEN_8086&DEV_0041&SUBSYS_50011458&REV_18\3&13C0B0C5&0&08
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 01:33:48, 184704 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42
Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_50011458&REV_06\3&13C0B0C5&0&E0
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.01.7601.17514 (English), 11/21/2010 01:33:48, 184704 bytes

Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34
Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_50061458&REV_06\3&13C0B0C5&0&EF
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.01.7601.17514 (English), 11/20/2010 22:43:54, 52224 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:00, 325120 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.01.7601.17514 (English), 11/20/2010 22:44:30, 343040 bytes

Name: Intel(R) processor DRAM Controller - 0040
Device ID: PCI\VEN_8086&DEV_0040&SUBSYS_50001458&REV_18\3&13C0B0C5&0&00
Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.17514
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.17514
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.17514
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.17514
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,6.01.7140.0000
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft TV Captions Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17514
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
CBVA DMO wrapper filter,0x00200000,1,1,cbva.dll,6.01.7601.17514
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.17514
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.17514
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.17514
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.17514
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.17514
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.17514
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.17514
Microsoft TV Subtitles Decoder,0x00200001,1,0,MSTVCapn.dll,6.01.7601.17514
Overlay Mixer2,0x00200000,1,1,,
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.17514
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.17514
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,,
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.17514
NetBridge,0x00200000,2,0,netbridge.dll,6.01.7601.17514
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.17514
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.17514
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.17514
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.17514
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.17514
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.17514
Media Center Extender Encryption Filter,0x00200000,2,2,Mcx2Filter.dll,6.01.7601.17514
AudioRecorder WAV Dest,0x00200000,0,0,WavDest.dll,
AudioRecorder Wave Form,0x00200000,0,0,WavDest.dll,
SoundRecorder Null Renderer,0x00200000,0,0,WavDest.dll,
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.17514
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17514
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.17514

WDM Streaming Tee/Splitter Devices:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
PCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.17514
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.17514
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.17514

Audio Capture Sources:
Microphone (ASUS Xonar HDAV 1.3,0x00200000,0,0,qcap.dll,6.06.7601.17514
Aux (ASUS Xonar HDAV 1.3 Audio ,0x00200000,0,0,qcap.dll,6.06.7601.17514
Line In (ASUS Xonar HDAV 1.3 Au,0x00200000,0,0,qcap.dll,6.06.7601.17514
SPDIF In (ASUS Xonar HDAV 1.3 A,0x00200000,0,0,qcap.dll,6.06.7601.17514
Stereo Mix (ASUS Xonar HDAV 1.3,0x00200000,0,0,qcap.dll,6.06.7601.17514
Wave (ASUS Xonar HDAV 1.3 Audio,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.17514

WDM Streaming Capture Devices:
ASUS Xonar HDAV 1.3 Audio,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
ASUS Xonar HDAV 1.3 Digital,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
ASUS Xonar HDAV 1.3 Audio Wave In,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:
ASUS Xonar HDAV 1.3 Audio,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
ASUS Xonar HDAV 1.3 Digital,0x00200000,2,2,ksproxy.ax,6.01.7601.17514
ASUS Xonar HDAV 1.3 Audio Wave In,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17514
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17528
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17528
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17528
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17528

WDM Streaming Communication Transforms:
Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:
Speakers (ASUS Xonar HDAV 1.3 A,0x00200000,1,0,quartz.dll,6.06.7601.17514
MPC - Audio Renderer,0x40000001,1,0,,
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.17514
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: S/PDIF Pass-through Device (ASUS Xonar HDAV 1.3 Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
DirectSound: Speakers (ASUS Xonar HDAV 1.3 Audio Device),0x00200000,1,0,quartz.dll,6.06.7601.17514
S/PDIF Pass-through Device (ASU,0x00200000,1,0,quartz.dll,6.06.7601.17514

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Hi Michael,

Were you able to reproduce the problem? Is there anything you want me to try on this end?

Craig

Hi Craig,

so far not - can you please add the DXDIAG as attachement (the function to add attachments is unlocked now)
please also post as many info about your system setup:

http://forum.cyberlink.com/forum/posts/list/16915.page

thx
Michael
Technical Support

Werde Facebook Fan

Hi Michael,

As a commercial software developer I can probably be a lot more help if I knew how does PowerDVD determine the output. Using the information display it appears the software does correctly determine the audio stream. When the DVD switches content from 2 channel to 6 channel PDVD changes also. So the input side seems to be okay. But I noticed that on most DVD's the output is set to OUTPUT: NO INFORMATION and this does not change as the input changes. But if I restart the DVD without closing the PDVD then most times it sets output to something like OUTPUT: LPCM .... 6 channel .. which is correct. I also noticed that so far there has been no problem with Bluray movies, only DVD's.

So the problem might be related to some initial communication between PDVD and windows or the audio driver? How does PDVD software set the output? And more specifically, under what condition does it display "No Information"? Where does it get the output information? If I know this there may be some tests I can run here that might help us resolve this.

Craig

Hi Craig,

The issue you describe looks like that PowerDVD can not build up graph to the output device for some specific scenario.

I checked the ASUS website and it looks that there are some updated drivers available (not 100% sure if matching to your device) could you please check if updated drivers are available and maybe fix this issue?)

Do you have onboard sound on your MB? I would like to ask you to enable it and x-check if the issue also happens with the onboard audio.

thanks for your help

Br
Michael Technical Support

Werde Facebook Fan

Hi Michael,

I checked the xonar driver level and it was current.

I then removed the xonar driver and enabled the motherboard sound card. Booted a couple of times to make sure the xonar was removed and new soundcard enabled. I then checked and still get Output: No Information. So the problem seems to be in the windows system and not the audio card.

I then removed the motherboard audio and reinstalled the xonar driver. booted a couple of times and again verified no information on output.

I tried a few more things using Night at the Museum as the DVD:

1. With PDVD11 I get Output: No Information. Which means no audio out of the speakers. But, if I first play an old DVD and it correctly outputs LPCM audio, then, without stopping the program, all DVD's now play okay.

2. With Windows Media Center I get 2 channel audio, in other words, nothing from the center speaker. But if I stop the program, then restart it and continue where I left off, I get 5.1 channel with sound from center speaker. It is as if what ever audio format the program starts with then it stays with that. For example, with Night at the Museum the DVD starts with a lead in screen which is 2 channel, so it stays in 2 channel. But if you jump into the movie after restarting the player it jumps immediately into 5.1. I also noticed that any movie with the menus and trailers removed work okay.

3. With TMT5 it appears to work perfectly. I see the output format changing from stereo to 5.1 at various points during the trailers and menus. But when the movie starts it is in 5.1. This is the only player that does it correctly.

4. If I install Shark007 codecs and disable Windows audio codec then Windows media center plays the audio correctly. This would seem to indicate the windows codec is at fault. Obviously Windows Media Center would use it, TMT5 appears not to use it, and PDVD11 would appear to use it also .. but not sure.

So the problem seems to be in the codecs. Can I use GraphEdit or GraphEditPlus to display the filter graph when PDVD11 is playing and when TMT5 is playing to see what the difference might be? I would use TMT5 except that it stutters on DVD and Bluray playback, whereas PDVD11 plays the movies perfectly. PDVD11 is the first player that seems to play DVD's and Bluray movies on my system without stutter.

Craig

Hi,

thanks for the testing - can you please upload the latest DXDIAG as attachment (function is unlocked now)

Br
Michael Technical Support

Werde Facebook Fan

Hi Michael,

Here is the latest DXDIAG file. Let me know if there are other tests I can run at this end.

Craig

Another piece of information, all Blu-ray movies play perfectly. OUTPUT: LPCM 48Khz/16 bit 6 channels. So the problem seems to be in the graph setup when playing DVD's. Maybe DVD's use Windows audio decoder while Blu-ray movies use Cyberlink decoder?

Hi Michael,

I have sort of solved the problem. In the PDVD11 Audio settings the first line shows:

(current system setting) (6 speaker)

This is what I have been using because if I change the configuration of my sound card then it automatically changed the audio settings here also. But going down the list of specific speaker configurations I found:

6 speaker

which I assume is 5.1. So I selected this one and tried it. At first it didn't have any effect, still got "No Information" when trying to play a DVD. But then when I exited the program and restarted it, suddenly all my DVD's were playing correctly. Well sort of, if I play two DVD's in a row then I get No Information on the second DVD, first one always plays correctly. Since most of the time I play a movie and then exit this is okay.

I remember trying this once before but I didn't restart the program. When it had no effect I set it back to the first line item, which I assume is the default. The key is to make the setting then restart PDVD11.

To make sure, I changed the speaker configuration back to the original default setting and sure enough I get "No Information" for the audio playback. So forcing it to 6 channel definitely helps.

Hope this new piece of information helps to determine what may be happening.

Craig

Hi Craig,

thanks for the info - I will check with my colleagues if we have your Audio device in our QA - it sounds quite specific to your environment.

Br
Michael Technical Support

Werde Facebook Fan

Hi Michael,

This weekend I built up another desktop PC, but this time I used Windows 7 x32 (the one I have been using so far was x64). This PC has a different motherboard, a different cpu, different DVD ROM drive, and a different sound card. Once the system was up and running I installed PDVD11 on it and loaded the DVD: Con Air. And guess what .. Output: No Information. Same as the other PC. So the only software I installed on this clean install was Windows 7 and PDVD11.

I observed much the same results as the first PC so it still seems something related to Windows 7 either 32 bit or 64 bit. Is there any diagnostics I can run .. for example, is there a test program I can run that might log a list of diagnostics that I could send back. I think one valuable clue is that this only happens on DVD's and not Blu ray discs. I am guessing there is some sort of decoder difference when playing these two medias. If I could install here some sort of modified decoder that would log some diagnostics why it has No Information for the output, I'm sure we could solve this quickly.


Craig

@CraigNZ

Thanks for your advice !!

One apparently should change to the number of speakers and not keep the "Current System Settings"

Have posted a separate one on this, with a more selfexplanatory titel.
( No sound - checkout speaker environment)

But bottomline, it was you who came up with the solution!

Many thanks again.

=

Hi Michael,

I think I solved it. Up to this point I have been running the trial version of PDVD11. But given the audio problem which I have a work around for, I still decided that the flawless playing of videos was good enough for me to go ahead and upgrade to the full version. I did that and after the install I found that the audio problem was gone. It appears then that the problem is with the trial version and not the full version, which is why you were not able to reproduce it, I am guessing.

Anyway, the problem has gone away and it is good that the discussion has helped at least one other member. Thanks for the great support Michael, at this point it is all working perfectly.

Craig