G'day detroit123 -

I've never had any issues with LAV filters & PDR. Maybe it related to your particular camera files, as you said.

Have you tried using a dedicated uninstaller like Revo Uninstaller? Here's how they suggest uninstalling LAV filters. The scan phase is what removes "hidden" files.

That's the first thing I'd try anyway.

Cheers - Tony
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I still want Cyberlink to figure out how to correct this. There is no guarantee that the Revo will correct this problem plus I have to buy the Revo and then try to use it.
I already tried Iobit Uninstaller and it did not find any LAV files left

I've never had any issues with LAV filters & PDR. Maybe it related to your particular camera files, as you said.

Have you tried using a dedicated uninstaller like Revo Uninstaller? Here's how they suggest uninstalling LAV filters. The scan phase is what removes "hidden" files.

That's the first thing I'd try anyway.

Cheers - Tony

I wouldn't put my feeble advice up against the engineering team at CL. They've obviously dug into the problem & can replicate it on different platforms... even after the LAV filters have been uninstalled (?)

Did you provide them with camera files for testing? What camera is it? What recording settings were used?

Also - & I guess you already explained this in your support ticket - but what actually happens in PDR? You said "not work correctly".

This has caused both Power Director 18 and 20 to not work correctly with my Camera Files

P.S. You don't need to buy Revo. The free version does enough to remove registry files.

Anyway - I'll be interested to see the outcome.

Cheers - Tony
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they were given a video sample long time ago and again, all these same files were working in Power Director before
even now all these same files work in all other software including color directors. ONLY Power Director has the problem

I have already explained exactly what happens, when you input the file the thumbnails is black, when you add to the timeline you can see and play the video in the player on upper right but if you try to crop zoom, that window is black and if you try to produce the software crashes. Cyberlink has been told this multiple times and I assume they tried to uninstall LAV but they now have seen the problem and they do not know how to fix it

these were Panasonic GH6 videos

Quote I wouldn't put my feeble advice up against the engineering team at CL. They've obviously dug into the problem & can replicate it on different platforms... even after the LAV filters have been uninstalled (?)

Did you provide them with camera files for testing? What camera is it? What recording settings were used?

Also - & I guess you already explained this in your support ticket - but what actually happens in PDR? You said "not work correctly".

This has caused both Power Director 18 and 20 to not work correctly with my Camera Files

P.S. You don't need to buy Revo. The free version does enough to remove registry files.

Anyway - I'll be interested to see the outcome.

Cheers - Tony

I have already explained exactly what happens, when you input the file the thumbnails is black, when you add to the timeline you can see and play the video in the player on upper right but if you try to crop zoom, that window is black and if you try to produce the software crashes. Cyberlink has been told this multiple times and I assume they tried to uninstall LAV but they now have seen the problem and they do not know how to fix it

I must've missed that. Forum members aren't privy to Tech Support communications.

So far, I haven't been able to replicate the issue with (a) thumbnails, (b) crop/zoom/pan, or (c) producing using some GH6 sample files. I was using a mixture of H.265/5.8K, H.264/UHD & ProRes/5.7K clips on a PC with LAV filters & splitters installed.

Screenshots attached.

Cheers - Tony
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cyberlink is seeing the same problem as me after the LAV. That is good in your case

Quote

I have already explained exactly what happens, when you input the file the thumbnails is black, when you add to the timeline you can see and play the video in the player on upper right but if you try to crop zoom, that window is black and if you try to produce the software crashes. Cyberlink has been told this multiple times and I assume they tried to uninstall LAV but they now have seen the problem and they do not know how to fix it

I must've missed that. Forum members aren't privy to Tech Support communications.

So far, I haven't been able to replicate the issue with (a) thumbnails, (b) crop/zoom/pan, or (c) producing using some GH6 sample files. I was using a mixture of H.265/5.8K, H.264/UHD & ProRes/5.7K clips on a PC with LAV filters & splitters installed.

Screenshots attached.

Cheers - Tony

their response is laughable. see below. They do not know how to fix this
why would I need to re install windows ? ALL other Programs on My Computer are working normal EXCEPT Power Director


With a reference to your concern, we found that there are some files/folders that would still remain in the system after uninstalling the 3rd party program "LAVFilters" via the Windows control panel. Although you have uninstalled the 3rd party LAVFilters program on your platform, there still might be some files or registries remaining.
C:\Program Files (x86)\LAV Filters
C:\Users\{UserName}\AppData\Local\Packages\Microsoft.Windows.Search_cw5n1h2txyewy\LocalState\AppIconCache\125\{7C5A40EF-A0FB-4BFC-874A-C0F2E0B9FA8E}_LAV Filters_unins000_exe
The codec or settings may be changed by "LAVFilters" and cannot be reversed by the uninstallation. Per our further checking, the condition remains on several platforms after uninstalling "LAVFilters", we have already escalated the condition to our engineering team for further checking.
If you have urgent needs to edit a certain video, as we are not the developer of the 3rd party program "LAVFilters", we are afraid that we cannot solve the condition or restore the system settings via the PowerDirector program code way. We suggest you consult with the 3rd party program "LAVFilters" developer to restore the settings, fully delete all the related files/folders generated on your system and have further support for the condition.
Or, reinstall the Windows system to have a fresh system setting. It could be the most feasible solution currently.

I cannot find any director contact info for LAV filters

UNINSTALLING quicktime fixed the problem. So somehow the LAV filters had caused some change in quicktime and I still had the problem after uninstalling LAV but now after uninstalling quicktime, the Power Director Works and I can see the crop and zoom, etc

Quote

I have already explained exactly what happens, when you input the file the thumbnails is black, when you add to the timeline you can see and play the video in the player on upper right but if you try to crop zoom, that window is black and if you try to produce the software crashes. Cyberlink has been told this multiple times and I assume they tried to uninstall LAV but they now have seen the problem and they do not know how to fix it

I must've missed that. Forum members aren't privy to Tech Support communications.

So far, I haven't been able to replicate the issue with (a) thumbnails, (b) crop/zoom/pan, or (c) producing using some GH6 sample files. I was using a mixture of H.265/5.8K, H.264/UHD & ProRes/5.7K clips on a PC with LAV filters & splitters installed.

Screenshots attached.

Cheers - Tony

Quote
UNINSTALLING quicktime fixed the problem. So somehow the LAV filters had caused some change in quicktime and I still had the problem after uninstalling LAV but now after uninstalling quicktime, the Power Director Works and I can see the crop and zoom, etc

Thanks for posting the solution, I'm sure others will find it useful and add it to their "tool-box" of potential fixes.

Cheers
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