Black screen in video preview window after update

NeilFellows

Newbie Joined: Jun 29, 2022 07:52 Messages: 2 Offline

Solved by

Jun 29, 2022 07:53

Hi,

I'm running PowerDirector 365 on an M1 Mac Mini. All was fine until I installed the recent PowerDirector update. Now when I preview my video, the preview window in black. None of the video tracks are disabled.

Here's a screenshot. I'm running PowerDirector 365 20.6.4202.0 on an M1 Mac Mini, Mac OS Monterey 12.4. If I Produce the video, it comes out fine, but I can't work on it as I'm unable to see a preview. All was working fine before the update.


Filename	Screenshot 2022-06-29 at 12.46.01.png	Download
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tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Jun 29, 2022 11:47

On a windows pc, the screenshot would indicate that the audio volume is clipping and the green line above the timeline may indicate automatic render preview which happens with a weak graphics card. The fix would be to update the amd gpu driver.

Since this is a Mac, if updating the gpu driver does not fix it then contacting Cyberlink support may be the best option as there may not be that many Mac users with PD365.

NeilFellows

Newbie Joined: Jun 29, 2022 07:52 Messages: 2 Offline

Jun 30, 2022 07:01

Quote On a windows pc, the screenshot would indicate that the audio volume is clipping and the green line above the timeline may indicate automatic render preview which happens with a weak graphics card. The fix would be to update the amd gpu driver.

Since this is a Mac, if updating the gpu driver does not fix it then contacting Cyberlink support may be the best option as there may not be that many Mac users with PD365.

Hi, thanks for your reply. I'll contact support directly.