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Can't uninstall Christmas and Holiday packs
Jab73180 [Avatar]
Newbie Joined: Feb 09, 2016 20:22 Messages: 40 Offline
[Post New] May 10, 2022 21:49
Hi, I am trying to uninstall all Cyberlink stuffs from my PC, and I can't seem to remove these 2 add on's.

Cyberlink Christmas Pack
Cyberlink Holiday Pack Vol. 3

I tried removing it with the uninstaller, I removed all the cyberlink files and directories and even tried removing the registry entries.

I cannot remove these for the life of me.

Does anyone know where to go from here? -Jason
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] May 10, 2022 23:42
What happens when you use the Windows uninstaller? Do you get any warnings or error messages, or does the uninstaller say it's finished but the content is still present?

YouTube/optodata

DS365 | Win11 Pro | Ryzen 9 3950X | RTX 4070 Ti | 32GB RAM | 10TB SSDs | 5K+4K HDR monitors

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Jab73180 [Avatar]
Newbie Joined: Feb 09, 2016 20:22 Messages: 40 Offline
[Post New] May 11, 2022 11:53
I get a RunDLL error.

It says

"There was a problem starting C:\Program


The specified module could not be founnd." -Jason
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] May 11, 2022 12:01
As counterintuitive as it sounds, you may actually want to try installing each pack again to fix the error (which might have been caused by the registry changes you made), and then uninstall them for good.

This message was edited 1 time. Last update was at May 11. 2022 12:04

Jab73180 [Avatar]
Newbie Joined: Feb 09, 2016 20:22 Messages: 40 Offline
[Post New] May 11, 2022 12:27
That makes sense.

I just don't know if I have access to them now. I stopped my annual subscription.
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] May 11, 2022 12:52
You may want to open a support ticket directly with Cyberlink and include a link to this discussion so they can see what's happened so far. You can reach them here.
Jab73180 [Avatar]
Newbie Joined: Feb 09, 2016 20:22 Messages: 40 Offline
[Post New] May 11, 2022 13:11
Thanks for your help.
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