Can't download templates

tzvi22

Newbie Joined: Nov 12, 2017 03:13 Messages: 2 Offline

Solved by

Apr 30, 2022 09:30

Hey.
Recentley I've tried to download templates using directorzone and came across a problem I didn't have. When I press on the download button, nothing happens. No error or anything, just doesn't work. I've tried it on both Chrome and Edge-nothing. I have the latest powerdirector version and everything, what can be the cause of this problem? Is it possibly related to windows 11?
I would appreciate your help.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Apr 30, 2022 09:48

Go to the DZ and try to download what you want. Sign out on sign in to check for the id and pw that works. Go to Preferences/DirectorZone and fill in the exact id and pw that works.

tzvi22

Newbie Joined: Nov 12, 2017 03:13 Messages: 2 Offline

Apr 30, 2022 10:55

Quote Go to the DZ and try to download what you want. Sign out on sign in to check for the id and pw that works. Go to Preferences/DirectorZone and fill in the exact id and pw that works.

Tried it... still doesn't work. Nothing happens.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Apr 30, 2022 11:17

I have always been able to download from the website with a browser. Others have reported the same issue you brought up. You may want to contact Cyberlink support and start a ticket on this. If a solution is found that works for you, post back with the information. This may help others too.

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