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Does anyone have a fix for a horizontal distortion across the middle of the image on DVD playback?
mark nugent [Avatar]
Newbie Joined: May 06, 2020 09:03 Messages: 2 Offline
[Post New] Apr 08, 2022 21:35
Playing back my Buffy DVD, I have noticed it on other DVDs too, that there is a weird line image distrotion across the middle of the video. It's ok sometimes but then a movement will set it off and it won't leave unless I reduce the video size enough for it to stop. Very irritating tbh.

Thanks for yuor patience and my autistic brain thanks you,

Mark
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 10, 2022 21:35
Hello,

Issues like this are usually caused by your graphics card. I would suggest making sure its driver is using the latest version. Also go to Settings > Player Settings > Video, Audio, Subtitles and deselect the "Enable hardware acceleration decoding whenever possible" checkbox if it was previously enabled.

If neither of those things work, please respond with your DXDiag.txt file and we'll try and offer more suggestions.

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
mark nugent [Avatar]
Newbie Joined: May 06, 2020 09:03 Messages: 2 Offline
[Post New] Apr 14, 2022 05:31
Hi

Do I attach the file here or just cut and paste the contexts of the DxDiag file? I tried taking the card acceleration off thru the card software then thru the PowerDVD software. Neither one nor the other nor both made a difference.

Thanks


Quote Hello,

Issues like this are usually caused by your graphics card. I would suggest making sure its driver is using the latest version. Also go to Settings > Player Settings > Video, Audio, Subtitles and deselect the "Enable hardware acceleration decoding whenever possible" checkbox if it was previously enabled.

If neither of those things work, please respond with your DXDiag.txt file and we'll try and offer more suggestions.

Cheers
PowerDVD Moderator
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 14, 2022 05:34
Quote Hi

Do I attach the file here or just cut and paste the contexts of the DxDiag file? I tried taking the card acceleration off thru the card software then thru the PowerDVD software. Neither one nor the other nor both made a difference.



Hello,

Please just attach the DXDiag file here. You should also send it and the issue to CyberLink Customer Service:


https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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