Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet | Advanced Search >
Forum Index » Screen Recorder
  • Recent Topics
  • |
  • Register
  • |
  • Login
Screen Recorder 4 Custom
masterdrago [Avatar]
Newbie Location: SE Texas Joined: Mar 12, 2019 20:55 Messages: 28 Offline
[Post New] Mar 31, 2022 15:02
Just recently the custom video setting has started only recording a black screen. Recordings that are ~1 minute long are only 800Kb and nothing in the original recording is displayed.

PowerDirector 365 version 19.7.3115.0 updated in March.
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
[Post New] Mar 31, 2022 15:50
Make sure you have the latest version of SR4, which is 4.3.0.19614. Next, try recording Full Screen and see if that works, then chose (and recreate) your custom setting and see if that works.

If it still doesn't, turn of Enable hardware encoding from the Preferences | Video menu and try again. Whatever you find you may want to report the issue to Cyberlink. Here's their contact page.
masterdrago [Avatar]
Newbie Location: SE Texas Joined: Mar 12, 2019 20:55 Messages: 28 Offline
[Post New] Apr 03, 2022 21:31
Quote Make sure you have the latest version of SR4, which is 4.3.0.19614. Next, try recording Full Screen and see if that works, then chose (and recreate) your custom setting and see if that works.

If it still doesn't, turn of Enable hardware encoding from the Preferences | Video menu and try again. Whatever you find you may want to report the issue to Cyberlink. Here's their contact page.


Apparently the trial was over and upgrading to 4.3.0.19614 did the trick.
Powered by JForum 2.1.8 © JForum Team