Update uninstalled Power Director

Ghengis

Newbie Joined: Nov 20, 2021 17:43 Messages: 1 Offline

Solved by

Mar 26, 2022 03:50

I ran an update on power director from the application manager and now it uninstalled the app from my computer. I have done re-starts, uninstalled application manager and reinstalled but I can not get power director to install gain. I'm on a 365 subscription, anyone have any ideas? Thanks

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Mar 26, 2022 10:17

Only a few questions at this stage.

Is the program PD 365 listed as one of the programs downloadable by (and in your) application manager (CAM)?

Is the program (still) listed as one of the programs installed by/in Windows looking in the windows apps list (Assuming you use Windows). If it is still there,suggest to de-install it manaually.

Also suggest to clean your diskrunning a disk cleanup. This removes all temp files, hopefully incluidng the once that CAM might have used and may be confusing.

Do you have any other CL programs listed by the CAM? Do they still work?

I am sure that you have entered the correct userid/pw

Suggest to also check your subscription data online. What does CL say about the status.

If nothing is wrong, then file a support request.

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