Resume Playback disc dialog works but stays stuck on screen

Grendizer

Newbie Joined: May 02, 2016 04:58 Messages: 9 Offline

Solved by

Mar 08, 2022 18:53

hello,
I havePowerDVD 365 with the latest version 21.
Sometimes the blu-rays I play have a "resume playback" function. This is very nice because PowerDVD's resume function does not work on all blu-rays.
So to make things clear: the "resume playback" I am telling about is not from PowerDVD, it's from the blu-ray itself.

The problem is: this function does not work very well. Usually I start a disc, the disc loads and after a while, this dialog pops up, asking if I want to resume the playback ? with yes and no buttons. If I press "yes", the playback resumes properly, BUT the dialog does not disapear! It stays stuck on the screen. This is VERY annoying.

This happens on Avatar Blu Ray and Rocky Blu Ray.

Could someone help me solve this problem?
Check the attached pics for more info.

Thanks
DS


Filename	powerdvd resume playback on movie screen.JPG	Download
Description
Filesize	3572 Kbytes
Downloaded:	15 time(s)


Filename	powerdvd version.JPG	Download
Description
Filesize	5538 Kbytes
Downloaded:	14 time(s)

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Mar 08, 2022 20:02

Does this happen in PC mode too? How are you resuming playback, using the mouse to click yes or a remote? Maybe try one of the hotkeys, like Enter or Esc:

https://help.cyberlink.com/stat/help/powerdvd/21/pc-mode/enu/13_00_00_hotkeys.html

Dave

Grendizer

Newbie Joined: May 02, 2016 04:58 Messages: 9 Offline

Mar 09, 2022 08:17

Quote Does this happen in PC mode too? How are you resuming playback, using the mouse to click yes or a remote? Maybe try one of the hotkeys, like Enter or Esc:

https://help.cyberlink.com/stat/help/powerdvd/21/pc-mode/enu/13_00_00_hotkeys.html

Dave

PC mode, theatre mode, PC keyboard, Harmony remote, all the same result. I don't use a mouse in PowerDVD.

But I found what's going wrong!!! It's the auto frame rate adjustment !
Sadly, in PowerDVD, there is no setting to turn the auto frame rate adjustment off. The only way is to go to Settings > General, and click the 'Reset "Never ask again" dialogs'.
Next time I inserted the blu-ray disc, the software asked me if I want to change the refresh rate to fit the played back media, I answered "no" and the problem was GONE!!!

So I'll keep it that way BUT I think I found a bug here. People should be able to use the auto frame rate adjustment AND the resume playback function of a blu-ray disc...

Should I log a bug report? How can I do this?

Thanks
David

This message was edited 1 time. Last update was at Mar 09. 2022 08:24

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Mar 09, 2022 22:13

Quote

Should I log a bug report? How can I do this?

Hello,

Yes, please do. Just submit a customer support ticket at this link:

https://membership.cyberlink.com/support/service/technical-support.do

Including this thread in the submission would be helpful too.

Cheers
PowerDVD Moderator

Grendizer

Newbie Joined: May 02, 2016 04:58 Messages: 9 Offline

Mar 10, 2022 03:52

Done! Thanks

A little more info on this problem, What happens exactly :

The disc loads and the video starts to play for less that one second.
Then the video pauses and this dialog "resume playback" appears over the video.
Then the screen turns black, because PowerDVD is adjusting the framerate of the TV
Then the dialog re-appears but the screen around the dialog is ALL black, no video is visible.
Then I press "enter" to accept the resuming of the video.
Then the video reappears, starts to play, but is dimmed. At the same time, the "resume playback" dialog stays on screen above the video.