Why am I getting the error message

CharlesDallas

Member Joined: Oct 07, 2009 15:27 Messages: 57 Offline

Solved by

Mar 03, 2022 11:52

"An error occurred while opening this media file in the media library..."

I put a downloaded YouTube greenscreen video into PD365, left the greenscreen background, shortened the clip and produced it as H264 MP4 at 1920x1080.

It will open in VLC and Windows Media Player.

I even put the file in two different online video converters and the resulting file still yields the same error message in PD365

(one week old) Dell xps15 #9510, 11th Gen I9, 32gb ram, 1 TB SSD

Charles

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Mar 03, 2022 12:50

Chances are that the downloaded clip isn't fully compatible with PD due to the encoding method the downloading app uses. Use a free 3rd party tool like Handbrake or VirtualDub2 (not an online converter) to transcode the downloaded clip into a more common format.

Feel free to use the Attachments button below the forum's text box to share the clip here if you'd like other people to test it and find a suitable format to convert it to.

CharlesDallas

Member Joined: Oct 07, 2009 15:27 Messages: 57 Offline

Mar 03, 2022 14:27

Quote Chances are that the downloaded clip isn't fully compatible with PD due to the encoding method the downloading app uses. Use a free 3rd party tool like Handbrake or VirtualDub2 (not an online converter) to transcode the downloaded clip into a more common format.

Feel free to use the Attachments button below the forum's text box to share the clip here if you'd like other people to test it and find a suitable format to convert it to.

Optodata,

I found more clips that accomplish the same idea and they actually work in PD, so I threw that one away.

Charles