PD8 installation error message

Steve

Newbie Joined: Jan 01, 2010 13:03 Messages: 8 Offline

Solved by

Jan 07, 2010 18:22

I have been trying to install PD8 on my new laptop with windows 7. I am having no success. I took my PC into work and had the IT guru look at it. He was able to extract some sort of error message and told me to consult this forum for help. Does anyone recognize whats going on. If so what should I do?

Log Name: Application
Source: Application Error
Date: 07/01/2010 3:00:13 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Sokalski-VAIO
Description:
Faulting application name: PDR8.exe, version: 8.0.0.2220, time stamp: 0x4add6b2d
Faulting module name: QuickTime.qts_unloaded, version: 0.0.0.0, time stamp: 0x4afa620b
Exception code: 0xc0000005
Fault offset: 0x6e8ebe79
Faulting process id: 0xd54
Faulting application start time: 0x01ca8fed1898c6bd
Faulting application path: C:\Program Files (x86)\CyberLink\PowerDirector\PDR8.exe
Faulting module path: QuickTime.qts
Report Id: 69654200-fbe0-11de-9dce-002643aa0e4f

This message was edited 1 time. Last update was at Jan 07. 2010 18:22

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jan 07, 2010 18:48

Hi Steve,
I have it working on W7, what build of PD8 do you have? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

Steve

Newbie Joined: Jan 01, 2010 13:03 Messages: 8 Offline

Jan 07, 2010 20:25

Cl sent me the latest version yesterday.

BarryTheCrab

Senior Contributor Location: USA Joined: Nov 06, 2008 22:18 Messages: 6240 Offline

Jan 07, 2010 20:56

Wel-l-l-l-l-l? HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

GEAtkins

Newbie Joined: Nov 15, 2009 15:38 Messages: 25 Offline

Jan 07, 2010 21:53

maybe that quicktime dll quicktime.qts is corrupt.

have you tried reinstalling quicktime?

Glenn

Cranston

Senior Contributor Location: USA Joined: Aug 17, 2007 02:26 Messages: 1667 Offline

Jan 07, 2010 22:12

Hi Steve,

I'm not a computer tech, but I think GEAtkins may be on to something, based on this search...

http://tinyurl.com/yaf59oq
Click here PDtoots for a collection of PowerDirector Tutorials and Tips

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Jan 08, 2010 02:23

I think you're both onto something. Adrian mentioned only recently an issue he'd had with QuickTime & PD6(?) installation.

Based on Geatkins' & Cranston's suggestion, and Adrian's recent post, I'd completely uninstall QuickTime - completely uninstall whatever is on your PC of PD (just check) - reinstall PD - then reinstall QuickTime.

Cheers - Tony

Barry - it looks like version 2220 to me, but it might be 2220c.

This message was edited 1 time. Last update was at Jan 08. 2010 13:17

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Steve

Newbie Joined: Jan 01, 2010 13:03 Messages: 8 Offline

Jan 08, 2010 23:12

It finally seems to be working.

I un-installed both my non-working version of PD8 & quicktime from my computer, then re-installed PD8. Halfway through my installation of PD8 the quicktime installation seemed to interup it. Then I realized it was supposed to happen that way. Anyways, I shut the unit off 3-4 times and started up the software each time.

Thanks for the advice.