Newbee Help Request - PD8 Hangs & Shuts Down

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KEITH

Newbie Joined: Jan 02, 2010 15:24 Messages: 5 Offline

Solved by

Jan 02, 2010 17:20

Hoping someone can help me out here please.

I purchased & installed PD8 Ultimate yesterday - I can create a slideshow and add video files to a project with no issues in the edit tab, they preview fine BUT if I hit the Capture, Produce or Burn Disk Buttons, the program hangs and then shuts down.

I am running:
PowerDirector Version 8.00.2220c
Windows 7 Ultimate 32-bit
Intel Core2 Extreme Q6850 3GHz Quad Core Processor.
4 GB RAM
NVIDIA GForce GTX 295 Graphics Card.
NVIDIA NForce 780i SLI Motherboard.

I have tried the following - none of which made any difference:
1) Rebooting (and Rebooted after every step below)
2) Ran CCleaner & Norton Utilities - Registry is good - no errors reported.
3) Uninstalled & reinstalled PD8.

Task Manager shows that CPU Usage is at 25 % & RAM has 2.8 Gb free while the program is hanging.

Regardless of the steps above, the program still hangs and then shuts down any help would be most appreciated.

Cheers

Filename	KeithDxDiag.txt	Download
Description	Diagnostic File
Filesize	66 Kbytes
Downloaded:	239 time(s)

Filename	KeithEventLog.txt	Download
Description	Event Log
Filesize	2 Kbytes
Downloaded:	283 time(s)

This message was edited 3 times. Last update was at Jan 02. 2010 18:03

KEITH

Newbie Joined: Jan 02, 2010 15:24 Messages: 5 Offline

Jan 04, 2010 19:25

The official technical response was nothing more than a copy paste canned response from other tech responses I saw on this forum.

I attached the Windows Error Log/Event File as well as the DxDiag.text file which CLEARLY mentions that I'm running Windows 7, shows I have more than 2 GB free ram available and have close to a 1 TB free hard drive space, I also mentioned in the ticket all the steps I had completed prior to requesting the help - It is evident the technician did not even look at the attached files as their advice talked about issues in Windows XP, suggested trying some of the things I had already stated did not work, mentioned increasing RAM & freeing up hard drive space.

The most outrageous suggestion was to disable my virus scanner (Norton Internet Security 2010)while running PD8 - this is just bad advice especially considering PD 8 connects to the internet through Director Zone.

I eventually did figure the issue out on my own - conflicting drivers from Pinnacle Studio Ultimate - Uninstalled prior to PD 8 Install (Dirty Uninstall - the default uninstaller does not remove all components).

Program works fine and as advertised but the Tech Support is Abyssmal, very disappointed.

The users in the Forums are far more helpful than the official Tech Support.