I do not have your solution, but just to encourage you, I just installed it on 7 and it went smoothly.
I hope someone can help you, some of CL's suggestions seemed a bit odd, but I am not a programmer. HP Envy Phoenix/4thGen i7-4770(4@3.4GHz~turbo>3.9)
Nvidia GTX 960(4GB)/16GB DDR3/
Canon Vixia HV30/HF-M40/HF-M41/HF-G20/Olympus E-PL5.
Tape capture using 6 VCR, TBC-1000, Elite BVP4+, Sony D8 camcorder with TBC.
https://www.facebook.com/BarryAFTT

PD8 readme files suggests to "turn off" all running programs INCLUDING your antivirus program while installing. I have W7 and it installed fine. Sony (like Dell) usually has some of their software running in the background. Go to the small taskbar on the lower right and right click on them to exit any of their programs as well as the antivirus programs and reinstall PD8 (PD8 should automatically uninstall after seeing it is all ready installed, so choose "yes" to uninstall what you have now). Make sure you allow the "default" values to pick where it wants to install and what it wants to install in the choice screens.

You should get a "permission" prompt once or twice to allow permission to change W7, which you should allow.

Hope this helps.

Dan

I received a link and password to download a new version of the software from CL. I received a user name and password. After reading the information and trying countless times to enter the site, I realized that the user name and passwork expired 3 weeks before I sent in my request for assistance.

Their first solution seemed to suggest I was using XP when I clearly stated I was not.

Has anyone else had any difficulty with CL's customer service or support?

Yes. They lack enough system knowledge and often do not read the full content of one's email. Too often they resort to "re-move and re-install" as the solution and it usually is not. If you persist they will eventually get it right. But you'll have better luck from the moderators on forums such as this one. Win 10, i7

CL’s most recent response. There has to be an easier way. I am just an average Joe trying to install software. I’ve spent a greater part of today trying to install their software. Note the expiration date on their response. If you have any ideas let me know.

*******
Thank you for writing back.

I understand your concern related with the crashing of the PowerDirector 8 software.

To resolve your issue and as being a valuable customer of CyberLink we will provide you the download link for the latest (build - 2220c) of the full version of PowerDirector 8.0 software.

I suggest you to download the full version of the PowerDirector 8.0 from the below link and make a fresh installation from the new downloaded setup file.

Before installing PowerDirector 8.0 from this new download file uninstall and remove all previous versions of the PowerDirector if already exists on your computer.

Please follow the below mentioned steps to remove the entries of previous PowerDirector software from your computer:

Note: Please make sure that you have logged in as an "Administrator".

1. Install “Microsoft cleanup tool” and clean PowerDirector installation information:

For that follow the steps:

Install Microsoft cleanup tool and execute from "Start\all programs\WindowsInstaller Cleanup" To check if PowerDirector is on product list, If you can see PowerDirector in product list. Select PowerDirector and click "Remove" button to clean up PowerDirector.

Please download the “Microsoft cleanup tool “ using the link below:

http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe

2. Now remove PowerDirector folder and clean up PowerDirector Registry.

For that follow the below mentioned steps:

1. Remove "C:\Program Files(x86)\CyberLink\PowerDirector".

2. Remove "C:\Program Files\InstallShield Installation Information\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}" folder.

3. Go to Start --> Run then type "regedit".

(1) Remove "HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CyberLink\PowerDirector".

(2) Remove "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}"

(3) Remove "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield Uninstall Information\{CB099890-1D5F-11D5-9EA9-0050BAE317E1}"

(4) Remove "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\InstallShield_{CB099890-1D5F-11D5-9EA9-0050BAE317E1}"

Please follow the link below to download the full version of the PowerDirector 8.0:

PowerDirector 8.0 (build: 2220c) (Size: 239 MB)

http://isales.gocyberlink.com/download/CS_Dept/PowerDirector/PDR8_Program_2220c_VDE090831-02.exe

PowerDirector 8.0 Content Pack (Size: 449 MB)

http://isales.gocyberlink.com/download/CS_Dept/PowerDirector/PDR8_Content_1931_VDE090609-01.exe

NOTE: Right click on the above mentioned link and select "Open in New Window" or "Save Target As". After that enter user name and password given below:

User Name: ****
Password : *****

Password valid duration is 2009/12/07 ~ 2009/12/13 23:59 Hrs PST. We suggest you to download the software before 2009/12/13 23:59 Hrs PST.

CD Key: ***********************************

Important Instructions:

a) User name and password are case sensitive and must be typed exactly as it is. There must be "NO SPACE" before or after user name and password.

b) When you get a prompt for Open/Save the file. Please choose to save the file on your computer hard drive and then run the file to install software.

Note:

- Kindly do not run any internet applications while downloading the installation file.

- Disable any spyware software installed on your computer and set the "Privacy" settings to low by going to Tools --> Internet Options --> Privacy tab after launching Internet Explorer.

Now, make a fresh installation of the full version of the PowerDirector 8.0 software on your computer.

Resart your computer for the changes to take effect.

Interesting dilemma. I downloaded the trial version from the CL website and have Windows 7 and have no problems. I also had other video editing trial versions installed while evaluating PD8.

Wished I could help you more. But it could be something as deep as a bad disk sector when you can't even get it to start.

Day four - still unable to install the software. I am estimating that I have spent at least 10 hours installing / uninstalling the software. I am hoping that it is worth the effort.

CL solution # 1 - does not work solution makes reference to Windows XP when my installation question clearly indicated windows 7. Tried anyways, many of the files they suggest I remove were not present.

CL solution # 2 - gave me instructions to download new files from their secret website. Only problem user name & passwork expired expired December 13th. Appears they sent me previously used solution without first reading it. The instructions seems rather tedious and for someone with more computer experience than me. Again many of the files they suggested I remove were not present. Worst of all the passwords were expired.

Still waiting for solution number 3.

It finally seems to be working.

I un-installed both my non-working version of PD8 & quicktime from my computer, then re-installed PD8. Halfway through my installation of PD8 the quicktime installation seemed to interup it. Then I realized it was supposed to happen that way. Anyways, I shut the unit off 3-4 times and started up the software each time.

Thanks for the advice.