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PD8 is supposed to Import MP4 Right??
Bill-ATL [Avatar]
Newbie Joined: Sep 02, 2009 19:29 Messages: 23 Offline
[Post New] Dec 17, 2009 15:34
I have an MP4 video file that plays just fine in VLC Player - but will not import into PD8 Deluxe - Build 8.00.1930. Error message displayed is "An error occurred when opening this media file in the Media Library".

Before I waste a lot of time upgrading my system, can anyone else get the attached file to import using 2200 (or 1930 for that matter).

The attach function on this forum isn't working for me, so the test files can be found here - http://www.afrotude.com/pd8/mp4.zip

The file contains a small mp4 file with the AVI extension and the dxdiag output from my system

Thanks
vn800rider
Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline
[Post New] Dec 17, 2009 15:48
hi Bill,

I'm running 2220c - imports in to the media library fine and also plays in the timeline.

XP MCE
Athlone 64X2 4600+ 2.4GHz 3GB RAM Radeon X1600 SATA 1x 500GB 1x 320GB 1x160GB 3 external USb drives

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.
Bill-ATL [Avatar]
Newbie Joined: Sep 02, 2009 19:29 Messages: 23 Offline
[Post New] Dec 17, 2009 16:00
Interesting. The update on the site is the original 2220 - not "c". How did you get "c"?

This message was edited 1 time. Last update was at Dec 17. 2009 16:01

vn800rider
Senior Contributor Location: Darwen, UK Joined: May 15, 2008 04:32 Messages: 1949 Offline
[Post New] Dec 17, 2009 16:15
2220c was an intermediate "patch" released to test a fix for a few issues :-
http://forum.cyberlink.com/forum/posts/list/9241.page

Installing ffdshow often cures a few codec problems and doesn't seem to cause any problems, worth a try?

Cheers
Adrian Life is really simple, but we insist on making it complicated. (see below)
Confucius
AMD Phenom IIX6 1055T, win10, 5 internal drives, 7 usb drives, struggling power supply.
CubbyHouseFilms
Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline
[Post New] Dec 17, 2009 19:18
Hi Bill

I got the same message as you:

"An error occurred when opening this media file in the Media Library".

I am using 2220C.

Sorry I can't be of more help


Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

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JL_JL [Avatar]
Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline
[Post New] Dec 17, 2009 20:42
I think your problem might be resolved with installing Divx, based on your dxdiag. It looks like your avi file is a compressed mpeg4, divx works good to decode this and IS NOT installed with PD7 or PD8. It was with PD6. Refer to Dafydd Part Q instructions copied again here.

----------
PART Q
Mpeg4 compressed files. Now install DivX
PD7 does not come with the DivX installation package, while PD6 did. What you need to do is download and install DivX

http://www.divx.com/divx/windows/download/
Once installed it will be available from within PD7.
Video editors need to carry out this task if you edit compressed files with the avi extension
--------

Jeff
ynotfish
Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline
[Post New] Dec 18, 2009 01:34
and when you do... be sure to uncheck the Norton Security Scan installation - very naughty.
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CubbyHouseFilms
Senior Contributor Location: Melbourne, Australia Joined: Jul 14, 2009 04:23 Messages: 2208 Offline
[Post New] Dec 18, 2009 05:10
Hi Bill

Just did what Tony advised (post above me) and it works ok.

Let us know how you get on. Happing editing

Best Regards

Neil
CubbyHouseFilms
My Youtube Channel
My Vimeo Channel
PD3.5, 5, 6 & 7. Computer: Dell Dimension 5150, Intel Pen. 2.80 GHz, 2GB RAM, NVIDIA GeForce 8600GT 256MB, Windows XP Pro!!
PD8 Ultra v3022. Computer: Dell Studio 1747, Intel, i7 Q740 1.73 GHz, 8GB RAM, ATI Mob. Radeon HD 560v 1GB, Windows 7 Ult. 64
PD10 Ultra v2023. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD12 Ultra v2930. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD13 Ultim v3516. Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 8GB RAM, ATI Mob. Radeon HD 6770 2GB, Windows 7 Pre. 64
PD16 Live v2101 Computer: HP Pavilion dv7, Intel, i7 2630 2.00 GHz, 16GB RAM, ATI Mob.Radeon HD 6770 2GB, Windows 7 Pre. 64
Director Suite 6: PowerDirector 16 Live, PhotoDirector 9, ColorDirector 6, AudioDirector 8

Cameras: Sony(s) HXR-NX5P, HXR-NX70P, NEX-VG10E, a6300 4k, HDR TG5E, GoPro 4 Black, Canon 6D DSLR

Visit PDtoots. PowerDirector Tutorials, tips, free resources & more. Subscribe!
Full linked Tutorial Catalog - PDtoots happily supports fellow PowerDirector users!

Bill-ATL [Avatar]
Newbie Joined: Sep 02, 2009 19:29 Messages: 23 Offline
[Post New] Dec 18, 2009 07:08
"Aren't online forums great??"

Installed latest version of Divx and it imports and plays correctly.

Thanks
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