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PD8 Crashing with C++ Runtime errors
carbidiusguy [Avatar]
Newbie Location: Ontario, Canada Joined: Dec 09, 2009 15:16 Messages: 8 Offline
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PD8 crashes at the same location during production of a video.
1. I open PD8
2. load project
3. select WMV 9 standard quality (6000)
4. select save location (default "my documents")and name file
5. click start
6. watch it crash at same location 16%
7. I will have 7 C++ error windows open

I tried a screen print but PD8 closed as soon as I pressed Windows start button open imaging app. Had to reboot system.

I am new to PD8 as of Dec 1st. I used to use Pinnacle studio.
PS14 was completely remove from my system and registry, I used a PS removal tool.
I have created two other videos with out issue.
The only difference is that with this video I used scene detection to make inserting transissions possible.

Things I've tried;
-allowed windows update to update MSVB C++ 2008 ATL update
-uninstalled above update and reinstalled.
-tried different transissions at suspected crash point (the partially created file showed video length in minutes, only once, other 3 attempts the file shows 0:00:00)

See attached files.


Thanks in advance.
Eric
 Filename
EricAltmayerDxDiag.txt
[Disk]
 Description
 Filesize
34 Kbytes
 Downloaded:
291 time(s)
 Filename
PD8 error log.txt
[Disk]
 Description
 Filesize
3 Kbytes
 Downloaded:
345 time(s)
Windows 7 64 Ultimate
i7 920 CPU
12gig Patriot ddr3 1600mhz ram
XFX Radeon 6870 1gig ram(12.10 driver)
Dell 2407WFP-HC monitor
OnTheWeb1
Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline
[Post New]
I believe PD8 uses the c++ 2005 distributable runtime for its functions... I suspect the 2008 stuff is too new and not the culprit.

Does it produce to another output format such as Mpeg2 or do you get the same error?

This message was edited 1 time. Last update was at Dec 09. 2009 16:27

Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.
carbidiusguy [Avatar]
Newbie Location: Ontario, Canada Joined: Dec 09, 2009 15:16 Messages: 8 Offline
[Post New]
Yes it did complete successfully when I chose another format, Mpeg2 in fact, as per your suggestion. I did try the WMV HD again after the Mpeg 2, and it failed. Thanks for sugesting I try another format. I was fixated on making the WMV HD work.(deer in the headlights syndrome??) Windows 7 64 Ultimate
i7 920 CPU
12gig Patriot ddr3 1600mhz ram
XFX Radeon 6870 1gig ram(12.10 driver)
Dell 2407WFP-HC monitor
OnTheWeb1
Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline
[Post New]
The 9.11 video drivers are available now ... your sig indicates you are running 9.10.

The 9.12 drivers will come out next week, so you should upgrade your video and AVIVO software pretty soon.
Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.
carbidiusguy [Avatar]
Newbie Location: Ontario, Canada Joined: Dec 09, 2009 15:16 Messages: 8 Offline
[Post New]
I did upate ATI driver to 9.11. The production of the video did go farther than previous attempts but ultimately failed at 27%. There was a message about not enough system memory. There were not other apps running in the background. Windows 7 64 Ultimate
i7 920 CPU
12gig Patriot ddr3 1600mhz ram
XFX Radeon 6870 1gig ram(12.10 driver)
Dell 2407WFP-HC monitor
carbidiusguy [Avatar]
Newbie Location: Ontario, Canada Joined: Dec 09, 2009 15:16 Messages: 8 Offline
[Post New]
I restarted the project from scratch, all is well.
Many thanks for mentioning the AVIVO software!! I did not have that installed. What a difference in rendering time!!
Many thanks for your assistance!!

Eric Windows 7 64 Ultimate
i7 920 CPU
12gig Patriot ddr3 1600mhz ram
XFX Radeon 6870 1gig ram(12.10 driver)
Dell 2407WFP-HC monitor
OnTheWeb1
Contributor Location: Michigan USA Joined: Jan 02, 2009 12:58 Messages: 511 Offline
[Post New]
Yes, the AVIVO thing is a problem for many new users. Plus, ATI makes you fill out the stupid survey... I make up data that just pollutes their database because I can't remember when and where I bought stuff or which month, just because I want a software update. Don't know what they were thinking with that survey.

Anyway, you've got a very fast rendering system now so that's good news. Win8 64-bit Pro Retail
Intel i7-4770
16GB DDR3 1600 8-8-8-24
MSI Z87-G45 Motherboard
ASUS GTX 660 Direct CU II OC 2GB GPU
1 TB RAID 1 (mirrored) Drive Array
Several scratch drives for video, TMP, pagefile.
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