Dual Display Issue

Ed71

Senior Member Location: Dorset, United Kingdom Joined: May 17, 2008 14:32 Messages: 207 Offline

Solved by

Dec 27, 2021 11:39

I have for quite some time had PD set up on a dual display system, fairly certain was working correctly before and after upgrading to PD20, however recently the second display is not working correctly (though it is selected in the display settings)

The second monitor appears to recognise that it should be displaying content as it goes a flat colour but does not display any actual content. (see screenshot)

The second display works fine if you undock the smaller editing window, it appears on the second monitor as it should

I have tried a remove / re-install of PD20 with no change

Any thoughts appreciated


Filename	dual display 2.jpg	Download
Description	screenshot
Filesize	869 Kbytes
Downloaded:	7 time(s)

Director Suite 365
AMD FX-8320 3.50 GHz Eight-Core
Samsung SSD 850 EVO 250gb (OS)
Seagate 2TB SATA-III Hybrid 7200RPM Hard Drive (Data)
Toshiba 4TB SATA-III Hard drive (Archive)
24GB Memory
Nvidia GeForce GTX 650 2gb
Microsoft® Windows 10 (64-bit)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Dec 27, 2021 13:50

Do you have PD20 or do you have the subscription version (PD365)?

I have PD365 and don't have any issues with dual monitors. Here's a combined screenshot showing two different dual monitor modes (I've also attached a full res (9K!) version):

Maybe try undocking the preview window and moving it to the second monitor like I've shown in the lower half of my screenshot image.

It might help to see the technical details of your system. Please follow the steps in the Read Me Before Posting guide and attach the DxDiag file.


Filename	dual monitor screenshots.png	Download
Description	full size 9K image
Filesize	5190 Kbytes
Downloaded:	7 time(s)

This message was edited 1 time. Last update was at Dec 27. 2021 13:51

Ed71

Senior Member Location: Dorset, United Kingdom Joined: May 17, 2008 14:32 Messages: 207 Offline

Dec 27, 2021 17:11

Thanks very much - realised from your screen shot that I was looking in the wrong place to get it to work.

I assumed only had to be set in the main programme settings under 'display' but see you have highlighted the 'preview quality / display options' on the preview window.

Selecting dual preview under that - all works as it should, so many thanks, not an issue just not understanding all the settings!

It is the PD365 subscription version I am using.