Announcement: Our new CyberLink Feedback Forum has arrived! Please transfer to our new forum to provide your feedback or to start a new discussion. The content on this CyberLink Community forum is now read only, but will continue to be available as a user resource. Thanks!
CyberLink Community Forum
where the experts meet | Advanced Search >
Forum Index » PowerDVD (previous versions)
  • Recent Topics
  • |
  • Register
  • |
  • Login
Any plans to add Blu-ray movie/DVD/media file playback compatibility with the new Intel 12th Gen cpu
daviangel123 [Avatar]
Newbie Joined: Aug 23, 2016 08:02 Messages: 4 Offline
[Post New] Dec 10, 2021 01:02
Any plans to add Blu-ray movie/DVD/media file playback compatibility with the new Intel 12th Gen CPUs to older versions of PowerDVD?
I noticed the latest patch for PowerDVD fixed it for PowerDVD 21 anyways.

Adds Blu-ray movie/DVD/media file playback compatibility with the new Intel 12th Generation Alder Lake CPUs.

I'm using an older version of PowerDVD and get PowerDVD displays an error message "Incompatible graphics driver when trying to play back any Blu-ray disc.
Weird thing is playing back regular DVD's is fine just not Blu-ray disc.
I'm guessing it's because program doesn't recognize the newer Intel UHD graphics 770 in the new Intel 12th Gen CPUs

Also Ultra HD Blu-ray Advisor should proably be updated since running it says Blu-ray should work fine on my system.
Installing the latest PowerDVD 21 essential works for the moment since it has the patch but since trial version will only work for next 30 days.

So will older versions of PowerDVD get a patch also or are we forced to upgrade to version 21?

This message was edited 1 time. Last update was at Dec 10. 2021 01:07

Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Dec 10, 2021 01:22
Hello,

You didn't specify your PowerDVD version, so hard to give you an answer. Best bet is to ask CyberLink Customer Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
daviangel123 [Avatar]
Newbie Joined: Aug 23, 2016 08:02 Messages: 4 Offline
[Post New] Dec 10, 2021 01:41
Quote Hello,

You didn't specify your PowerDVD version, so hard to give you an answer. Best bet is to ask CyberLink Customer Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
PowerDVD Moderator


PowerDVD 14
But looking at patches for other versions of PowerDVD looks like only version 20 and 21 got the patch for the new Intel 12 Gen CPU
Oh well guess I can stick a dedicated AMD or Nvidia GPU and should work since only reason it doesn't work IMO is because PowerDVD doesn't recognize the GPU in new processor.

This message was edited 2 times. Last update was at Dec 10. 2021 01:45

Powered by JForum 2.1.8 © JForum Team