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YouCam 9 Unresponsive
ArthurASCII [Avatar]
Newbie Joined: May 25, 2013 04:47 Messages: 3 Offline
[Post New] Nov 18, 2021 08:46
YouCam 9 has become unresponsive on my Windows 11 PC. It loads and opens, but all of the options are "greyed out " and do not work.

I have done a full uninstall and reinstall, but the same problem occurs. I have even tried installing on another PC - Same result.

Are there any known compatability issues?
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Nov 18, 2021 20:53
Hello,

YouCam 9 should be compatible with Windows 11. Your best bet is to generate your DX Diag file, post it here, and more importantly send it to CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
ArthurASCII [Avatar]
Newbie Joined: May 25, 2013 04:47 Messages: 3 Offline
[Post New] Nov 19, 2021 06:28
Thanks. File attached...
 Filename
DxDiag for YouCam9 unresponsive issue.txt
[Disk]
 Description
DxDiag file
 Filesize
127 Kbytes
 Downloaded:
301 time(s)
ArthurASCII [Avatar]
Newbie Joined: May 25, 2013 04:47 Messages: 3 Offline
[Post New] Mar 03, 2022 05:36
Nearly 4 months since I uplloaded my file as requested, and still no response.

I'm beginning to think that you don't value your customers...
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Mar 03, 2022 19:44
Quote Hello,

... and more importantly send it to CyberLink Tech Support:

https://membership.cyberlink.com/support/service/technical-support.do

Cheers
YouCam Moderator


Hello,
I am just the forum moderator, not CyberLink Customer Support. Did you contact CyberLink Tech Support as I suggested?

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Mari88 [Avatar]
Newbie Joined: Jun 01, 2022 12:27 Messages: 1 Offline
[Post New] Jun 01, 2022 12:30
I'm having the same problem. Were you able to get a solution?
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