power director 19

Eddy Rice Jr.

Member Joined: Jun 30, 2021 22:00 Messages: 80 Offline

Solved by

Sep 27, 2021 00:11

Power Director 19 I'm still having issues with video starting automatically and going really fast and then freezing up.
Now I have no volume or sound whatsoever.
Is thre a customer service phone number or person that will help me to download a corrected version?
They sent me a link but I don't want to lose any transistions ,effects or projects I am already woking on or have.
I tried to use the download link & it says please unnstall your other version. I try to unistall and another pop up comes up and says i already have that pack?
I love working on my projects but daily there are more isues that are preventing from editing.
Please tell e what to do anyone ut there?
My cell is xxx-xxx-xxxx.

Thanks.

Eddy Rice

Moderation note: User cell phone number was removed for privacy and safety reasons

This message was edited 1 time. Last update was at Sep 27. 2021 01:54

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Sep 27, 2021 02:03

Hello,

The latest PowerDirector 19 patch (which updates PowerDirector 19 to build 2808) was released on April 19. You can find it here: https://www.cyberlink.com/support/index.html?action=download

Information about CyberLink Phone Support can be found here:

https://www.cyberlink.com/support/voice-support.jsp

FYI, for technical support a TSID is required.

Also, please do not share your personal information, like personal phone numbers, on the forum. We have removed it to protect your privacy.

Cheers
PowerDirector Moderator

This message was edited 1 time. Last update was at Sep 27. 2021 02:05

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

Eddy Rice Jr.

Member Joined: Jun 30, 2021 22:00 Messages: 80 Offline

Sep 27, 2021 12:58

When I try to install the patch I get this error message. See attachment.


Filename	error message.jpg	Download
Description
Filesize	73 Kbytes
Downloaded:	6 time(s)

This message was edited 1 time. Last update was at Sep 27. 2021 21:01

JL_JL

Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline

Sep 27, 2021 21:09

Quote When I try to install the patch I get this error message. See attachment.

Click PowerDirector in the upper right corner of a edit session, capture the entire PD interface and post the pic.

Jeff