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Cannot sign in to Application Manager
melvinkristani [Avatar]
Newbie Joined: Sep 13, 2021 04:22 Messages: 3 Offline
[Post New] Sep 14, 2021 02:38
Hi,

I hope it's okay to post about my problem here since i was unable to find the right place for it.

I cannot sign in to Cyberlink Application Manager, i clicked sign in button and cancel button and there's nothing happen. I have tried uninstall dan reinstall it but the problem still persists.

Im running Windows 10 on Asus laptop X555Q.

Any advice? Thank you.
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Sep 14, 2021 05:27
Hello,

Please contact CyberLink Customer Service about this issue. They will help you sort it out:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
melvinkristani [Avatar]
Newbie Joined: Sep 13, 2021 04:22 Messages: 3 Offline
[Post New] Sep 14, 2021 05:54
Quote Hello,

Please contact CyberLink Customer Service about this issue. They will help you sort it out:

https://membership.cyberlink.com/support/customer-services.do

Cheers
PowerDirector Moderator


Hi, i have contacted CS, and he told me to uninstall & reinstall which I have done a couple times but my problem is still there. I bought the subscription yesterday and no more answer until now.

This message was edited 2 times. Last update was at Sep 14. 2021 22:24

PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
[Post New] Sep 14, 2021 06:03
Hello,

All of this is sorted through Customer Service. There could be an issue with your account or password, so please be patient. I am sure they will get back to you with more information soon.

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
melvinkristani [Avatar]
Newbie Joined: Sep 13, 2021 04:22 Messages: 3 Offline
[Post New] Sep 14, 2021 22:26
Quote Hello,

All of this is sorted through Customer Service. There could be an issue with your account or password, so please be patient. I am sure they will get back to you with more information soon.

Cheers
PowerDirector Moderator


Hi,

I finally have an answer from technical support : reset internet explorer option.

Thanks, finally I can download powerdirector.
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