Hello.

I use my internal DVD disk drive/writer very often, either to COPY CD/DVD or make audio disc from MP3 files. Yesterday I encountered a burning error code 0xeb020be3. I tried a) COPY DVD 2 times b) make audio CD 1 time. It fails everytime.

I connect a portable USB disk writer to my laptop. I did the COPY DVD from my internal disk drive to the external disk drive. The Power2Go completed the burning without error.

I would like to know if this can be resolved, or my hardware (the disk drive) is spoilt.

Below are my system details.

CyberLink Power2Go DE: 8.0.0.5521
SR Number: P2G140828-01
OS: Windows 10 64-bit

I attach the Power2Go error log and DxDiag files. For ease of reference, I extract the last few lines from the Power2Go error log. Seems to say "hardware error".


Appreciate any advice and help. Thank you!

"
16:15:8, File(cl_Cdwrite.cpp), Line(2502)
-> Start track
Trk: 1, Track start addr(LBA): 0, Trk size(sectors): 119214, Sector size(bytes): 2352
!! Write Error !! - Hardware Error
Sense Key : 04h(HARDWARE ERROR)
Sense Code : 3Eh 02h
Current Address : -150
16:16:13, File(cl_Cdwrite.cpp), Line(2949)
-> Write end/Close disc
16:16:13, File(cl_CDDABurning.cpp), Line(415)
-> Burning Fail, ErrCode: 0xeb020be3
==================================================================
Error Code : 0xeb020be3
"