Years ago (2011?) I bought a "video grabber" from Lidl, to get some old family video shot with a great big video camera onto digital media. It came with a PowerDirector 9 CD. I've just tried using it, for the first time.

I have a portable computer which for "reasons" runs 32-bit Win 10 pro on an x64 processor. I installed PowerDirector 9, and entered the key from the CD sleeve.

The documentation, AIUI, says that when the "video grabber" is plugged in to an USB socket, the PowerDirector software should start and transfer onto digital media be available.

So. The product was installed as above. I can't see the "dxvgrb" service running, but when the video grabber is plugged in, Windoze recognises it and says the device is OK. If I try to manually start the service, the O/S tells me it's allready running. If I try to stop it, I'm told trhat operation is not applicable.

So, there's no VCR protection that I know of. The software does not start when the device is plugged in. The only capture options are capture from AVCHD or microphone, all else is greyed out. When pressing (from) "AVCHD", an error message reads "unable
to load content from the specified folder/disc. Cyberlink Powerdirector does not support any content in the folder/disc."


Any help would be appreciated. Thanks.