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Brush Mask Designer, CPU not support
AVPlayVideo
Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline
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Now that I saw this Brush Mask Designer tool and to my surprise, when I try to use it I get the message, your CPU is not supported.
Has anyone had this problem?
My PC show in subscription
[Thumb - CPUsuport.jpg]
 Filename
CPUsuport.jpg
[Disk]
 Description
 Filesize
98 Kbytes
 Downloaded:
13 time(s)
XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365
JL_JL [Avatar]
Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline
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If you read it states AVX2 cpu support required, your AMD-FX 8350 does not support AVX2, only AVX.

Jeff
AVPlayVideo
Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline
[Post New]
Quote If you read it states AVX2 cpu support required, your AMD-FX 8350 does not support AVX2, only AVX.

Jeff


Thanks for your quick reply.

I need to renew my PC but it's hard right now. XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365
optodata
Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline
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Pretty much any used PC made within the past couple years should work, and it would be much faster than your current system. Here's a list of compatible chips to look for.
Shakeyleg [Avatar]
Newbie Joined: Sep 17, 2019 20:56 Messages: 23 Offline
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Do we get to the brush mask designer through tools and then mask designer? I just updated my 365 and was excited to try it out but can't seem to find it. My mask designer screen is still the same.
AVPlayVideo
Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline
[Post New]
Quote Do we get to the brush mask designer through tools and then mask designer? I just updated my 365 and was excited to try it out but can't seem to find it. My mask designer screen is still the same.


Select image or video on the timeline
Button; Tools / Mask Designer,
Button; Creat a custon painted...
Shakeyleg [Avatar]
Newbie Joined: Sep 17, 2019 20:56 Messages: 23 Offline
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Quote


Select image or video on the timeline
Button; Tools / Mask Designer,
Button; Creat a custon painted...


Thanks for the jackrabbit fast response. Unfortunately my mask designer page looks just the same. Are you aware if there is a version number inside the Powerdirector program so I can see if I have the latest update? The application manager shows 6/30/2021 and says everything is up to date. I'm just stumped. My PD works fine it seems other than I don't have the new brush mask toy to play with.
AVPlayVideo
Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline
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With PD19/365 open
Button, " ? “ next to Settings
Select About Cyberlink PowerDirector
See attached image
[Thumb - version PD19_365.jpg]
 Filename
version PD19_365.jpg
[Disk]
 Description
 Filesize
63 Kbytes
 Downloaded:
7 time(s)
XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365
AVPlayVideo
Senior Contributor Location: Home Joined: Apr 06, 2016 19:03 Messages: 703 Offline
[Post New]
Quote With PD19/365 open
Button, " ? “ next to Settings
Select About Cyberlink PowerDirector
See attached image
[Thumb - maskdesinger.jpg]
 Filename
maskdesinger.jpg
[Disk]
 Description
 Filesize
108 Kbytes
 Downloaded:
12 time(s)
XEON-E5-2680 v4 / Mem. 16GB DDR4
M.2 NVME 512Gb / 2-SSD Sata3 1TB
AMD RX570 / Display Philips 272V8
Windows 11_64Pro / PD22/365
Shakeyleg [Avatar]
Newbie Joined: Sep 17, 2019 20:56 Messages: 23 Offline
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That was a perfect explanation and it was there right in front of my face all along. Thanks so much for the help.

I will start experimenting with it now. Anxious to see if it might replace me having to go to Colordirector to accomplish tracking and masking.
PowerDirector Moderator [Avatar]
Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline
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Quote Now that I saw this Brush Mask Designer tool and to my surprise, when I try to use it I get the message, your CPU is not supported.
Has anyone had this problem?
My PC show in subscription


Hello,

CyberLink informed us that there is now an FAQ that provides more details about this, including a list of CPU requirements:

https://www.cyberlink.com/support/faq-content.do?id=26344&isDraft=1

Cheers
PowerDirector Moderator


For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do
JL_JL [Avatar]
Senior Contributor Location: Arizona, USA Joined: Oct 01, 2006 20:01 Messages: 6091 Offline
[Post New]
Quote Hello,

CyberLink informed us that there is now an FAQ that provides more details about this, including a list of CPU requirements:

https://www.cyberlink.com/support/faq-content.do?id=26344&isDraft=1

Cheers
PowerDirector Moderator

PDM, seems like CL should add that to the specs page for purchasers, not buried in a FAQ that most potential buyers would not peruse prior to a purchase. The specs page still states:
Intel Core™ i-series or AMD Phenom® II and above
https://www.cyberlink.com/products/powerdirector-video-editing-software/specs_en_US.html

Which is highly deceiving.

Jeff

This message was edited 1 time. Last update was at Jul 05. 2021 09:52

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