Use PowerDVD 18 and 21 trial version to test, it can play 4K Bluray video.
Upgrade to Win10 21H2 OS 21364, then retest it.
It fail to play with error message as attach. -->jietu.png
advisor tool result --> 4224dcb1-4a98-4f97-a716-763e0d27f7bb.jpg
advisor_log.zip->advisor log
Intel platform NB didn't meet this issue.
Any advice?
AMD Ryzen 7 4700U with Radeon Graphics
Adapter name AMD Radeon(TM) Graphics
Hardware ID PCI\VEN_1002&DEV_1636&SUBSYS_126B152D&REV_C2\4&20C24D55&0&0041
PCI address BUS: 3, DEV: 0, FUN: 0
Driver info 20.10.32.01-200828a-358839C(27.20.11032.1001) 8-28-2020
Power Registry DisablePowerGating=0 DisableAllClockGating=0 DisableGfxCGPowerGating=0
VBIOS Info version: 017.010.000.015, part number: 113-RENOIR-026, date: 2020/03/10 02:21
Root Status(0:8:1) Gen4 x16 (L0s enabled, L1 enabled)
GPU Link status(AC) Gen4 x16 (L0s enabled, L1 enabled)
Clock Info E:400/1600MHz, M:1200/1333MHz, 1208416.625V,S:2.5GHz, W:16/16, Usage:0%
VRAM size 512MB (Dedicated memory:496MB, Shared memory:7870MB)
HDAudio name AMD High Definition Audio Device
Service AtiHDAudioService 10.0.1.12 7-10-2019
Power state D0
HDAudio name Realtek High Definition Audio
Service IntcAzAudAddService 6.0.9054.1 10-27-2020
Power state D3
----------Monitors Information-----------
Monitor 0:
Resolution: 3840 x 2160, Freq: 59Hz
Manufacturer: SAM Model c3f Serial Number 16777217,week 42 of 2014
EDID version: 1.3
Digital display
Maximum image size: 105 cm x 59 cm
Gamma: 2.20
DPMS not support
Filename | jietu.png |
|
Description | PowerDVD fail info |
|
Filesize |
7068 Kbytes
|
|
Downloaded: | 17 time(s) |
Filename | 4224dcb1-4a98-4f97-a716-763e0d27f7bb.jpg |
|
Description | advisor tool result |
|
Filesize |
36 Kbytes
|
|
Downloaded: | 10 time(s) |
Filename | advisor_log.zip |
|
Description | advisor log |
|
Filesize |
6 Kbytes
|
|
Downloaded: | 136 time(s) |
This message was edited 2 times. Last update was at May 13. 2021 22:17