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PowerDVD/PowerPlayer - Frequently Asked Forum Questions
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:54
The following is a list of frequently asked questions in the PowerDVD/PowerPlayer forums. Before posting, please check if your query can be quickly found below.

To assist our regular forum users, you can use this as a resource to quickly answer a frequently asked question by linking to the specific posted question below.

If you have any suggestions for FAQs we should add, please PM us and include a resource thread for a previously answered question. We plan on making this a growing resource, so any suggestions are helpful.

FAQs

  1. Will my PowerDVD 22 expire for new Blu-ray Disc movies one day after a new version is released?

  2. Is PowerPlayer just an app for a smartphone or tablet?

  3. Does PowerPlayer 365 play DVDs, Blu-ray Discs, etc.?

  4. Does my computer need to be connected to the Internet for PowerDVD/PowerPlayer to work?

  5. Does PowerDVD play all regions of Blu-rays and DVDs from Europe and other countries?

  6. Why Can’t I play Ultra HD Blu-ray Movies on New Intel CPU (11th generation or above) platforms?

  7. If I buy the PowerDVD disc, am I able to install the program on another computer if I choose to buy a new computer?

  8. How can I re-download my PowerDVD/PowerPlayer software again? My download link expired, what can I do?

  9. I have bought PowerDVD but I can’t find where I input the product key in the trial version I was using. What can I do?

  10. How do I get rid of the pop-ups or update notices in PowerDVD/PowerPlayer?

  11. Why don’t I have this feature in my PowerDVD? What features are in my version of PowerDVD?

  12. Does PowerDVD/PowerPlayer play 3D discs, videos, etc.

This message was edited 3 times. Last update was at May 12. 2022 04:22

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:55
Will my PowerDVD 22 expire for new Blu-ray Disc movies one day after a new version is released?

No it will not expire as soon as the new version comes out. For example, users who have PowerDVD 12 Ultra are still able to play the newest Blu-ray Disc movies, as long as:

1. They have the latest version of their PowerDVD installed. You can download the latest software patches here:
https://www.cyberlink.com/support/powerdvd-ultra/patches_en_CA.html
2. They ensure they update their GPU driver regularly. We recommend updating your GPU driver from the manufacturer web site, rather than via Windows update.
3. They ensure their disc drive firmware is updated regularly.

These steps should be followed for all retail versions of PowerDVD, even the latest version.

This message was edited 1 time. Last update was at May 12. 2022 04:11

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:56
Is PowerPlayer just an app for a smartphone or tablet?

PowerPlayer is the new premium media player for all devices and screens. PowerPlayer is available in three different ways:

1. PowerPlayer 365 for desktop.
2. PowerPlayer mobile app for iOS and Android devices.
3. PowerPlayer web player available in your web browser: http://powerplayer.cyberlink.com/

Check out the intro video for PowerPlayer for more details: https://www.youtube.com/watch?v=H4tjkLGHXYM& Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:56
Does PowerPlayer 365 play DVDs, Blu-ray Discs, etc.?

No. PowerPlayer is strictly a media file player, whether it be on your smartphone, tablet, or PC desktop. See the full list of supported formats and devices on the PowerPlayer spec page: https://www.cyberlink.com/products/powerplayer/spec_en_US.html Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:56
Does my computer need to be connected to the Internet for the software to work?

We ask that you connect to the Internet after installing PowerDVD for initial software and file format activation, and the first-time you play an Ultra HD Blu-ray movie. An Internet connection is also required to use any of the online services, such as CyberLink Cloud, YouTube, and Vimeo.

For PowerDVD and PowerPlayer 365, an Internet connection is required to sign in and install the software, as well as for the reasons* above. After that, an Internet connection is required once a month to check your subscription status.

* Note: PowerPlayer 365 does not support disc playback. Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:57
Does PowerDVD play all regions of Blu-rays and DVDs from Europe and other countries?

Yes PowerDVD can play all regions of Blu-rays and DVDs. However, the disc region of the disc you play should be consistent with the region code setting of your disc player. The disc region is controlled by your disc player for DVDs and is changed in Windows. For Blu-ray Discs, you can change the disc region in PowerDVD on the Blu-ray Disc tab in preferences. The Blu-ray Disc region can only be changed a maximum of five times. Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:58
Why Can’t I play Ultra HD Blu-ray Movies on New Intel CPU (11th generation or above) platforms?

The Intel Software Guard Extensions (Intel SGX) feature is a requirement on the CPU and motherboard firmware to play the DRM (digital right management) content on Ultra HD Blu-ray movie discs on a Windows platform. The Intel SGX feature has been removed from Intel 11th generation (or newer) CPUs, so therefore playback will not be available on new platforms.

See this FAQ for more information: https://www.cyberlink.com/support/faq-content.do?id=26690

This message was edited 2 times. Last update was at May 12. 2022 04:33

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:58
If I buy the disc, am I able to install the program on another computer if I choose to buy a new computer?

Yes you can install PowerDVD on the new computer. We just ask that you ensure PowerDVD is first uninstalled on the old computer before it is installed on the new computer. Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 04:59
How can I re-download my PowerDVD/PowerPlayer software again? My download link expired, what can I do?

If you purchased PowerDVD (perpetual version) from the CyberLink store, the software download links are active for 30-days, after which they expire. We encourage you to keep a backup of your downloads on your computer or on a cloud storage service. You can re-download the software via the download links in your order confirmation e-mail. If you lost your order confirmation e-mail, please contact customer support.

If you purchased a subscription to PowerDVD 365 or PowerPlayer, you can download the CyberLink Application Manager (CAM) from this page: https://www.cyberlink.com/downloads/application-manager/download_en_US.html. Once CAM is installed and you are signed in, just click the "Install" button next to PowerDVD/PowerPlayer on the My Programs tab to re-download and install it.

This message was edited 4 times. Last update was at Jan 18. 2022 21:48

Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 05:02
I have bought PowerDVD but I can’t find where I input the product key in the Essential or trial version I was using. What can I do?

The Essential or trial version cannot be activated. You need to uninstall the trial and then install PowerDVD from the software download link in the verification email you received after purchase. If you purchased PowerDVD 365, you should download the CyberLink Application Manager, sign in, and then install PowerDVD 365 from the My Programs tab. Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 05:02
How do I get rid of the pop-ups or update notices in PowerDVD/PowerPlayer?

The patch update and new product notifications that are seen in PowerDVD/PowerPlayer can be disabled by deselecting the “Check for product update information” option on the General preferences tab in PC mode. Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 05:04
Why don’t I have this feature in my PowerDVD? What features are in my version of PowerDVD?

Some versions of PowerDVD do not include all of the features. For example Ultra HD Blu-ray playback is not supported in the Pro or Standard editions of PowerDVD.

Click the relevant link for the version you are inquiring about:
Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
Forum Moderator [Avatar]
Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline
[Post New] Apr 15, 2021 05:04
Does PowerDVD/PowerPlayer play 3D discs, videos, etc.?

Newer versions of PowerDVD and PowerPlayer do not support 3D media plaback. See the below FAQ for more information:

https://www.cyberlink.com/support/faq-content.do?id=24902 Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup
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