Can't activate PD13 after reinstall and customer service ignoring my contact request

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yandoos

Newbie Joined: Jul 12, 2016 10:28 Messages: 2 Offline

Solved by

Apr 06, 2021 09:17

Has anybody got a phone number customer services? I can't activate my PD13 product after reinstallation. I've submitted two support requests and waited over 2 weeks but nobody has replied.
Thank you

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 06, 2021 12:40

Here's their main contact page.

PowerDirector Moderator

Senior Contributor Location: New Taipei City, Taiwan Joined: Oct 18, 2016 00:25 Messages: 2104 Offline

Apr 06, 2021 21:30

Quote Has anybody got a phone number customer services? I can't activate my PD13 product after reinstallation. I've submitted two support requests and waited over 2 weeks but nobody has replied.
Thank you

Hello,

We checked with CyberLink and you were not ignored. They replied to your March 22 ticket on March 23, and are waiting for your reply. Please make sure you check your support tickets.

You can do so by going to https://www.cyberlink.com/support/index.html and then clicking My Status > My Support Ticket.

Cheers
PowerDirector Moderator

For customer support related issues, please contact:
- Customer service: https://membership.cyberlink.com/support/customer-services.do
- Technical support: https://membership.cyberlink.com/support/service/technical-support.do

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Apr 06, 2021 22:25

Since December I've stopped receiving email notifications when someone has replied to my support request. I get a confirmation email when the ticket is submitted, but then no further notifications at all.

The only way I can see the replies is if I remember to manually check the MyStatus page, and more than one ticket has expired because I didn't check in time.

I'm not sure if this is related, but I'm also no longer notified if anyone sends me a private message on the forum, even though I have that option selected in My Profile. It would be great if someone could look into these issues.