GoPro9 Lens Correction Error

prevaljo

Member Joined: Oct 01, 2017 22:19 Messages: 105 Offline

Solved by

Mar 27, 2021 02:56

I am running PD19 on a Win 10 desktop. I recently got hold of a couple of sample video clips from a GoPro9 and loaded them into PD19. They loaded and can be previewed. I then thought I'd try "lens correction" only to find PD 19 doesn't have an option for the GoPro9. I tried the GoPro8 settings on the basis it might be close but I got the error message:

"Media source error [Error Code 2]:
A media file in your project may not fully comply with the file format or standard, or your system may lack the required decoding components for this file. Please try again using another media file format."

Does anyone have an idea whether it's the file format or a missing component. If a missing component how do I find out what component ?

Filename	DxDiag.txt	Download
Description
Filesize	80 Kbytes
Downloaded:	235 time(s)


Filename	Screenshot 2021-03-27 174450.png	Download
Description
Filesize	13 Kbytes
Downloaded:	5 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Mar 28, 2021 21:50

That error message occurs when PD has an issue with a particular media clip. I don't know why the message appeared when applying a lens profile, but chances are that's the point where PD noticed the compatibility issue. You can try using different recording settings on your GP9 to see if that makes any difference. Make sure that your test clips are at least 2 sec long as well.

If you'd like advice on what settings to use or to see if other users might see similar messages when working with your test clip, see the Share a file publicly section in this Google FAQ or this OneDrive support page to share it here.

ynotfish

Senior Contributor Location: N.S.W. Australia Joined: May 08, 2009 02:06 Messages: 9977 Offline

Mar 29, 2021 13:43

G'day prevaljo -

I replicated your steps after grabbing this GoPro 9 sample clip. It's 4K (UHD), shot in Superview at 30fps/100Mbps.

In PDR19, I applied each of the GoPro 8 lens profiles, without error.

Screen capture:

So, it's not a consistent error in PDR19.

Cheers - Tony
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