Cant play 4K Blu Ray disks

LewisWetton

Newbie Joined: Feb 25, 2021 21:09 Messages: 2 Offline

Solved by

Feb 26, 2021 11:09

Hi,

I tried playing a 4K Blu Ray Film using PowerDVD 20 but got the error message 01003 - suggesting my graphics card was incompatible or I needed to update my drivers (but my drivers are up to date).

My computer is a HP OMEN 880-100na
CPU: i5-8400
GPU: GTX 1060 3GB
RAM: 16GB
I also have a 4K Blu Ray drive fitted

Is my computer incompatible with playing 4K Blu Rays, or is there some sort of workaround, or something I could do in order to make them work? - standard blu ray disks work fine.

Thanks,
Lewis.

tomasc

Senior Contributor Joined: Aug 25, 2011 12:33 Messages: 6464 Offline

Feb 26, 2021 16:33

You need to do your own research. I doubt that there is anything you can do with that pc. The GTX 1060 is bad news and not supported. Spec here for your HP MB: https://support.hp.com/gb-en/document/c06177288 . The HP motherboard spec here states that the integrated graphics required is disabled by merely having an external video card. You basically need a brand name manufacturer’s most expensive MB, not their midrange or cheap ones to have the required hdmi support for the 4k BD. Like many users, I researched and found a website that listed the compatible MB’s. There are only a few from each major MB manufacturer that are said to meet the specification.

LewisWetton

Newbie Joined: Feb 25, 2021 21:09 Messages: 2 Offline

Feb 26, 2021 17:29

Quote You need to do your own research. I doubt that there is anything you can do with that pc. The GTX 1060 is bad news and not supported. Spec here for your HP MB: https://support.hp.com/gb-en/document/c06177288 . The HP motherboard spec here states that the integrated graphics required is disabled by merely having an external video card. You basically need a brand name manufacturer’s most expensive MB, not their midrange or cheap ones to have the required hdmi support for the 4k BD. Like many users, I researched and found a website that listed the compatible MB’s. There are only a few from each major MB manufacturer that are said to meet the specification.

Yeah, thanks, I did look after posting here and found similarly that lots of components would require upgrading etc. - the price of which is not really worth it for me haha, thanks for your time though.

Lewis.