Mine does this too but only for the first attempt each session. Just a minor irritation that I've grown used to.

Hope this doesn't sound patronising but have you tried more than once in a session? If it happens just once, like mine, then probably better to grin and bear it than struggle with Cyberlink's "Customer Services".

If it happens every time then obviously that renders the app pretty much unusable. If you have payed for a subscription then you should uninstall, reinstall, check updates, delete cache, yadayadayada, if nothing else works then seek a refund.

If you are severely masochistic, optimistic to the point of delusional and have time to waste, then you could try contacting Cyberlink. I'm not aware of them helping anyone, ever but you might get very lucky. Just approach them with low expectations to avoid being disappointed.

Other than that. Good luck.