Janinca2, thanks very much for the tech details and more info about what you're experiencing. There's no way PD should take more than a few seconds to import even hundreds of clips, so we'll need to look into that issue too.
For the laptop itself, the drivers are all about a year old and you'll want to update them from this MSI support
page.
There are also much newer video drivers from Intel and nVidia for your two built-in GPUs, but sometimes manufacturers discourage or even try to prevent users from installing newer "OEM" drivers directly from the relevent GPU company.
Both sites have utilities that will scan your computer and let you download and install the latest version for your specific hardware, so get the latest VGA drivers from MSI first and then give the newer
Intel and
nVidia versions a try if the problems are still present.
The DxDiag results also logged the 10 most recent crashes, and PD is prominently featured. You do have the most recent version, although the most recent crash was actually from MSI's "Dragon Center" which looks like some kind of game support app. If that's having problems, you may want to uninstall it then download the most recent version and try again.
You may also want to run the two commands shown in this
post to have Windows check its core system files and try to repair any damage it finds. It will only take a couple minutes and this has helped some people get PD working more stabily.
I know this is quite a task list but you're going to end up with everything updated and hopefully you'll also have PD365 working more reliably.
This message was edited 1 time. Last update was at Jan 09. 2021 17:25