Power2Go 12 after Windows 10 Auto-update, does not recognize LG WP50N540 Blu-ray burner?

Jim T

Newbie Joined: Dec 15, 2019 12:50 Messages: 15 Offline

Solved by

Nov 23, 2020 10:07

Hello I am a newbee.
I use Power2Go 12 and after Windows 10 Auto-update, does not recognize LG WP50N540 Blu-ray burner?

I start Power2Go select >Data Disk>Blu-ray> <+add files to burn> <Next
and now i am in the Settings/Information screen with unexepected blanked out options like:

blanked Auto Split ....
blanked Enabel buffer ... and so on

When I click on Burn button. I now get a "Save As screen" for it to burn to an image? ??
The burn to disc screen does not come up any more.

Thank you so much in advance if anyone can help me.

I went to my devices area and had the Bluray device check the internet for the latest driver and it said it was uptodate.


Filename	PXL_20201123_143155726.jpg	Download
Description
Filesize	4389 Kbytes
Downloaded:	5 time(s)


Filename	PXL_20201123_143712563.jpg	Download
Description
Filesize	5899 Kbytes
Downloaded:	6 time(s)

This message was edited 1 time. Last update was at Nov 23. 2020 10:14

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Nov 24, 2020 00:51

If you go back to where you were adding your files to the disc, there is a dropdown on the middle right. There you must have selected the image recorder to create a disc image, instead of burn a disc. Try going back and checking.

If the image recorder is the only option available, then it could be you are right that Power2go doesn't recognize your drive after the update. If that's the case thene it's best to contact techical support, since probably a new issue:

https://membership.cyberlink.com/support/service/technical-support.do

Dave

Jim T

Newbie Joined: Dec 15, 2019 12:50 Messages: 15 Offline

Nov 24, 2020 21:12

Quote If you go back to where you were adding your files to the disc, there is a dropdown on the middle right. There you must have selected the image recorder to create a disc image, instead of burn a disc. Try going back and checking.

If the image recorder is the only option available, then it could be you are right that Power2go doesn't recognize your drive after the update. If that's the case thene it's best to contact techical support, since probably a new issue:

https://membership.cyberlink.com/support/service/technical-support.do

Dave

Thank you Dave, thats exactly what i did. I selected image recorder. Its working perfect.

Thank you so much for your time.
Be safe and stay well to all your family.
JT