Reinstalling with Product code?

Chez46

Newbie Joined: Nov 20, 2020 19:43 Messages: 2 Offline

Solved by

Nov 20, 2020 20:03

I had a few issues with my laptop which needed me to uninstall various updates and programmes.

I have just gone to reinstall Youcam but only have the trial version - can anyone tell me how I re-input my purchased product code please?

This message was edited 1 time. Last update was at Nov 21. 2020 06:52

Chez46

Newbie Joined: Nov 20, 2020 19:43 Messages: 2 Offline

Nov 21, 2020 07:04

Not to worry - worked it out!

yayo78

Newbie Joined: Jan 08, 2021 13:03 Messages: 1 Offline

Jan 08, 2021 13:09

Please helpme to reinstall the program , I have the key but I don't have the link do download the version online , i just got the trial version

Jets2011

Senior Contributor Location: Canada Joined: Sep 29, 2006 05:26 Messages: 760 Offline

Jan 08, 2021 21:48

You need to contact Cyberlink customer support to get a new download link:

https://www.cyberlink.com/support/index.html

Dave

Dstith

Newbie Joined: Mar 17, 2021 08:01 Messages: 1 Offline

Mar 17, 2021 08:13

Quote You need to contact Cyberlink customer support to get a new download link:

https://www.cyberlink.com/support/index.html

Dave

Which, of course, means this is USELESS to a business person. This kind of system means that if I change laptops I, THE DAMN CUSTOMER, has to go through hoops and wait for someone to respond to me causing a delay which could mean I look bad in front of MY customer because I can't get my own technology working in a timely manner.... note to self... tell ANYONE who asks if this software is a good idea for them... HELL NO.....

jsibley

Newbie Joined: Nov 11, 2020 12:04 Messages: 3 Offline

Apr 28, 2021 09:58

How do we get a reply from customer support?

I contacted them a few days ago to resinstall the version that I had already purchased and am not hearing back from anyone.

If there isn't going to be an easier, automated process, it would be great to hear back on the same day, or at least on the following day.

Any suggestions on how to reach someone?

Thank you.

Forum Moderator

Contributor Joined: Feb 27, 2018 01:01 Messages: 578 Offline

Apr 28, 2021 20:31

Hello,

They will reply to you. Some people have reported they are not receiving email notifications when a reply is ready, so make sure you check your support tickets by going here and then selecting My Status > My Support Ticket.

Cheers
YouCam Moderator Please direct any sales or technical issues to CyberLink's customer support team:

Sales or installation related issues:
https://membership.cyberlink.com/support/customer-services.do

Software technical issues:
https://membership.cyberlink.com/sup