Hi Neo,

I am also having this problem. I have emailed support, but not got a proper response on the issue as yet.

Can I just ask, are you using the Hardware Acceleration option in PowerDVD? Are you using TrueHD? What resolution do you run your desktop in?

I have attached 2 images below with the problem shown.

Both when trying to view a region 2 DVD Alien.

One is of playing the DVD and the other is of the Main Menu in of the DVD.





Any response from Cyberlink or anyone who has a similar problem, or resolved it would be greatly appreciated.

Regards,
Andrew Robinson.

Hi,

can you both please provide some more detail info about the issue?

PowerDVD full Version
PowerDVD SR Number (when click on "CyberLink in left top)
Operating System (including x86 or x64 Bit Version)
Is your PowerDVD a Retail product or bundles with HW?
Used VGA
Used VGA driver version
Used Audio device
Used Audio device driver version
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
Are you using singel or dual monitor environment
Are you using clone or extended mode (if use two display)
What kind of Antivirus SW are you using
The detailed issue description

as more info we can collect as more easy it is to reproduce them and let RD work on such issues.

Thanks and br
Michael

Quote: Hi,

can you both please provide some more detail info about the issue?

PowerDVD full Version
PowerDVD SR Number (when click on "CyberLink in left top)
Operating System (including x86 or x64 Bit Version)
Is your PowerDVD a Retail product or bundles with HW?
Used VGA
Used VGA driver version
Used Audio device
Used Audio device driver version
Which kind of display connection (HDMI/DisplayPort/VGA/DVI)
Are you using singel or dual monitor environment
Are you using clone or extended mode (if use two display)
What kind of Antivirus SW are you using
The detailed issue description

as more info we can collect as more easy it is to reproduce them and let RD work on such issues.

Thanks and br
Michael

Hi Michael,
I have the same problem. This is a new PC that I've only had since Sunday, so the OS is still pretty fresh.

PowerDVD full Version: 9.0.2201.0
PowerDVD SR Number: DVD090918-04
Operating System: Windows Vista Ultimate SP1 x64
Is your PowerDVD a Retail product or bundles with HW?
i7 920 w/6G 1600 RAM on a 1600 capable board.
Bundled on new PC version 7.3, which I updated as per recommendation (To fix BLu-Ray issues) with file CyberLink.5711_TaRe43_CLT_DVD090831-03.exe (Size 98,623,488 ). Purchased upgrade from Cyberlink. Downloaded file name PowerDVD9Ultra_UpgradeFromUltra_1719.exe (Size 133,899,960)
Then upgraded with the recommended update. File name CyberLink.2201_DVD090918-04 update.exe (Size 131,334,968 )

Used VGA: nVidia GeForce GTX 275 (Bios 62.00.60.00.70)
Used VGA driver version: 191.07 (Newest 64-bit driver)
Used Audio device: Soundblaster XFi Fatal1ty FPS Platinum
Used Audio device driver version: 6.0.1.1373 (Newest 64-bit driver)
Which kind of display connection: DVI to monitor
Are you using single or dual monitor environment?
Dual Viewsonic VX2240w
Are you using clone or extended mode? (if use two display)
Extended...if by that you meanone desktop across both screens

What kind of Antivirus SW are you using?
McAfee Antivirus Enterprise 8.5.0i - Scan engine 5301.4018

The detailed issue description
I'm experiencing what both the previous guys mentioned, right down to the green displays in his screen captures. It doesn't matter which screen I play on the issues occur on both screens.

ISO DVD Image
First Test: I tried with a mounted (Using Daemon Tools) ISO of a DVD. Sometimes I get the green play screen (See file bbbbb.jpg) with sound other times it plays normally, but PowerDVD will freeze solid sometimes within seconds other times it lasts 10 or 15 minutes before freezing, but always freezes. I tried with various PowerDVD settings including HW acceleration, interlacing, theater modes, etc. All to no avail. This is played over a gigabit LAN though I doubt it's the LAN. It was never an issue on previous versions of PowerDVD on Widows XP on a single core P4. This ISO has been played many times on my old XP box.

Retail DVD Test 1
Second test was with "Species: The Awakening" (Bar code: 027616085313). It asks me to choose a region, which I did, for region 1. (See file AAAAA.jpg) The only option it allows. It asks second time, again I choose 1. Incidentally, I had already put this disk in and chose region one. This was the second time I had to go through this process, chosing region 1 a total of 4 times. The packaging is clearly marked Region 1. It actually played this time, the first time in over ten tries, but I got a green screen. (See file bbbbb.jpg). Tried again on the second drive, got the green screen again. I do, however, get sound. HOWEVER, after further testing, I discovered that if I press stop, the play again, it will bring up thumbnails for the chapter selection and sometimes, not always, clicking a chapter will actually play the video properly, at the chapter location of course. Then one can right-click and choose a menu and all seems to function fine from there. I played 20 minutes before stopping it. I tried again, pressed the "Restart" button and got a green screen with sound. I still have not been able to get this disk to play from the start. On the 6.x.x.x version of PowerDVD I had on the XP box I never had an issues with any DVDs.

Retail DVD Test 2
Third test was "Titan AE" (Bar code: 024543009245). This one seems to play fine. Loaded 3 or 4 times on both drives and was successful on all tests.

Blu-Ray seems to work fine. I tested with Coraline and played about 1/2 an hour of it with no issues.

Let me know if any more information is required and I'll get it to you ASAP. At $70 for this software I hope to get this resolved quickly.

Thanks,
Rob

Dear Rob,

only an idea but maybe you can give it a try:

enter the settings of PowerDVD (click on the Toolbox) and choose "Video" in this Video pane disable the "HW acceleration" and try to playback again - then enable the HW acceleration again and please again check the playback result.

BR
Michael

Hi Michael,
I did try that last night, but just for completeness I tried it again since I did install the Vista Ultimate x64 SP2 upgrade last night. Still green screen on both settings. Something else of note is that even though the screen shows up green, the DVD menus are still active in PowerDVD and if you manage to find one with the mouse pointer, it will turn to a finger and let you click the menu item. The target screen is still green, but it will go there.

Interestingly enough, it does seem to play fine in Windows Media Player 11; clunky piece of software though. That should be using the Cyberlink MPEG-2 codec as I don't think any version of WMP ships with an MPEG-2 codec out of the box. I tested it 6 or 7 times. So, it appears it not necessarily an issue with the codec or the video driver, but more likely the PowerDVD software itself.

Hope this helps.

Cheers,
Rob

Hi @Rob,

Windows Vista and Media Player 11 come with DVD MPEG2 decoding out-of-box, so the end-user does not have to purchase a 3rd party application.

The only downside I think is its ability to use advanced technologies like Dolby/DTS, HD Upscaling and HD/Blu-ray playback etc.

Hi Andrew,
Ahhhh, I didn't realize that, thanks for the clarification. So the issue could reside anywhere within PowerDVD. I did notice that neo-x is also running Microsoft Windows Vista Ultimate x64 SP2 and a newer nVidia card, a 280GTX OCX (I run a 275GTX and probably the same driver). What about you Andrew? I wonder if PowerDVD is having issues with the handling of the new nVidia cards/drivers.

On the other hand, I don't seem to have problems with PowerDVD and BluRay which, of course, is a different codec. At least not for the two disks I tried (Coraline and Kitaro). So perhaps that points to an issue within Cyberlink's MPEG-2 codec and/or how it interacts with the newer nVidia cards/drivers. Have you had any problems with BluRay, or are your problems strictly with DVD?

Cheers,
Rob

Hi @ Rob,

I do personaly think that it is more of a compatability problem between PowrDVD and the current releases of the Geforce drivers.

I have ran WinDVD with the current release drivers and it works fine, without issues.

I am currently running the NVIDIA driver v191.07 and 2x 8800GT's.

I think it is a problem with the way Hardware Acceleration and also the CUDA API was changed.

From what I can understand or have seen with relation to the files in the driver, I think that hardware acceleration using PureVideo via DXVA may have been disabled for a more conservative approach to using the CUDA Video Decode and Encode libraries which are provided in the newest releases. When compared to the previous releases, they did not seperate libraries for CUDA-based video functionality, which may be what PowerDVD is looking for.

Hi Andrew,
I'm not really familiar with the nVidia APIs. Is the CUDA API DVD specific? If not, shouldn't it affect BluRay in the same way? Or, perhaps I was just lucky in the two I chose.

Why only certain disks though? As I previously noted, Titan AE, worked fine every time. Now it's an older disk from 2000/2001, where the "Species: The Awakening" disk is much newer at 2007/2008. I wonder if the encoding on newer disks might play some part in it as well.

Cheers,
Rob

Hi @ Rob,

I have done some further testing and found that v9.0.1719a, which is the current version offered as a downloadable trial from the Cyberlink website, does not have the issues with showing either a blank display or pixelated green display.

However, if you update to v9.0.2115 or v9.0.2201 the issues are apparent in those versions, and it would seem that it is an isssue that Cyberlink clearly need to investigate, as it seems more like a change they have made which has caused this rather than a driver issue.

Regards,
Andrew Robinson.

PS: I currently have opened a support ticket regarding this, and pointing out these findings, and await a futher response from them. I will post the results here.

I installed an older trial version (6.0) of PowerDVD (The one I was using on my old XP box) and it plays the afore Species DVD with no issues.

Now on a different note, I had my DVD ISO played through Daemon Tools freeze up and lose frames in WMP...problem occurs both over the network and on an eSATA drive. I wonder if there's something OS related or something in the newer APIs that is interfering with the playback.

Trying the Daemon Tools DVD in PDVD 6 to see how it performs. It played through the first problem spot at about 12 minutes. There was a bit of artifacting, but it played through and kept up. I wonder if enabling the option to drop frames to keep sync will make any difference. It played through the second problem spot at about 18 minutes, where both WMP and PDVD 9 both locked up. No noticeable issues or artifacting at this point. It should be noted that all artifacting I'm experiencing was also present on the old machine. It seems nothing is perfect. PDVD6 locks up when I close it and it has to be killed.

Perhaps Windows 7 wil alleviate some of these issues.

Rob

Hi,
same problem with ATI 4670 and Intel Q6600, Vista 32 bit and latest PowerDVD 9, including all Patches.

No Idea, what's the trick.

Ahhh, perfect consistency. So the only common threads are Vista (Some 64-bit and you on 32-bit) and the version of PDVD. Has to be an issue with PDVD. Hopefully Cyberlink is looking in to this.

Installatin of latesr Patch didn't solved the Problem

Didn't help me either. Luckily PDVD6 still seems to be OK for any DVDs I feed it. Shouldn't have to though.