Power Director STOPS

aaronep

Newbie Joined: Nov 19, 2020 19:21 Messages: 5 Offline

Solved by

Nov 19, 2020 23:02

Hello: I am using Cyberlink Ulimate Power Director 18. My objective is to create a dvd disk of
a movie downloaed off the internet. In doing this I have downloaded & created a file usind Movati Screen Reccorder
Software.

When I import the file using Power Director 18 I receive error message saying OOPS POWER DIRECTOR HAS STOPPED.

What did I do wrong? How did I zig when I should have zagged?

Regards, Aaron

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 20, 2020 01:31

I don't think you've done anything wrong, but you'll need to provide quite a few more details before anyone here can help you.

Please follow these steps to run the DxDiag test and attach the results here, and also please tell us the exact version of PD18 you're running.

aaronep

Newbie Joined: Nov 19, 2020 19:21 Messages: 5 Offline

Nov 21, 2020 19:16

Quote I don't think you've done anything wrong, but you'll need to provide quite a few more details before anyone here can help you.

Please follow these steps to run the DxDiag test and attach the results here, and also please tell us the exact version of PD18 you're running.

OK, below is the build # of my version and also the DxDiag test

regards, Aaron

Filename	DxDiag.txt	Download
Description
Filesize	81 Kbytes
Downloaded:	65 time(s)

Filename	temp power dircctor 18 vsn #.doc	Download
Description
Filesize	48 Kbytes
Downloaded:	106 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 22, 2020 14:38

Thanks for the details. You have the most recent version of PD18, but the video driver for your Intel HD Graphics 4600 is more than 2 yeaars out of date. You should be able to get the latest driver by using the Intel driver assistent here. If you're not able to install that driver for any reason, go to the Asus support page for your system and get the most recent video driver available there.

The other thing I noticed is that you've had several crashes of FreemakeVC. That implies that something may have gone wrong with how that app was installed, so you may want to uninstall it then try installing it again.

It's also possible that there are problems with some of Windows' core files, and this post describes how to run two simple tests that will check for and try to automatically fix any errors that may be present.

aaronep

Newbie Joined: Nov 19, 2020 19:21 Messages: 5 Offline

Nov 22, 2020 18:36

Quote Thanks for the details. You have the most recent version of PD18, but the video driver for your Intel HD Graphics 4600 is more than 2 yeaars out of date. You should be able to get the latest driver by using the Intel driver assistent here. If you're not able to install that driver for any reason, go to the Asus support page for your system and get the most recent video driver available there.

The other thing I noticed is that you've had several crashes of FreemakeVC. That implies that something may have gone wrong with how that app was installed, so you may want to uninstall it then try installing it again.

It's also possible that there are problems with some of Windows' core files, and this post describes how to run two simple tests that will check for and try to automatically fix any errors that may be present.

Thank you for your reply! You have given me items to work on and HOPE!

Aaron