Powerdirector (365) crashes my PC

dwaino86

Newbie Joined: Dec 13, 2014 05:26 Messages: 6 Offline

Solved by

Nov 13, 2020 04:44

Hey folks,

I'm not much of a computer nerd these days and just get crappy that it doesn't work. I am getting intermittent (but too regular crashes) when editing in PD lately. It mostly seems to happen when I'm trying to skip around and look at the video on the timeline. Almost like its chucking a hissy fit that I keep changing what I want to watch.

Basic PC specs: 2600k i7, GTX970, 16GB DDR3 Ram, 500 SSD.

Event Viewer gave this message (with different numbers) both times it crashed (it crashed almost immediately when i reopened the project and tried to edit the timeline).

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xffffb03205525400, 0x0000000000000002, 0xfffff8014e8e3e29, 0x0000000000000002). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 41cd3613-2b8b-42be-b7b9-af0c06c9c11d.

I've downloaded a program to be able to open the DMP files, but don't really know what to show. hopefully the attached screen shots help.

Appreciate any help !! Thanks

Dwain

EDIT: it jsut happened again as soon as I tried to click on the timeline. It has no problem with rendering the video. I had the 'performance' tab of the task manager open at the time. I noticed big (100%) spikes in the GPU, as well as pretty big spikes in HDD and network as well. The CPU and RAM weren't bothered.

EDIT 2: dxdiag now attached


Filename	memory dmp1.JPG	Download
Description
Filesize	90 Kbytes
Downloaded:	11 time(s)


Filename	memory dmp2.JPG	Download
Description
Filesize	100 Kbytes
Downloaded:	8 time(s)

Filename	DxDiag.txt	Download
Description
Filesize	100 Kbytes
Downloaded:	176 time(s)

This message was edited 3 times. Last update was at Nov 13. 2020 06:38

Warry

Senior Contributor Location: The Netherlands Joined: Oct 13, 2014 11:42 Messages: 853 Offline

Nov 13, 2020 05:22

It looks like you are not on the latest version of Windows.
It would however be a good start to share your dxdiag information as suggested here
https://forum.cyberlink.com/forum/posts/list/83321.page

dwaino86

Newbie Joined: Dec 13, 2014 05:26 Messages: 6 Offline

Nov 13, 2020 06:14

Apologies, have now attached to my OP. Hmm I'd not considered my windows version. will look into that tomorrow

This message was edited 1 time. Last update was at Nov 13. 2020 06:39

StevenG

Contributor Joined: Jan 14, 2014 14:04 Messages: 513 Offline

Nov 13, 2020 08:06

And be sure to check that you have the latest driver for your GeForce GPU. You'd be surprised how often an outdated driver causes problems!

Don't depend on Windows to do it. Go to the nVidia site and download their GeForce Experience software and use it to find your driver. nVidia updates pretty often. In fact, as of the writing of this post, their latest driver is dated November 9 -- three days ago!

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Nov 13, 2020 14:39

In addition to the guidance from the other posters, I think the problem may lie deeper in your Windows installation based on the list of the 10 most recent crashes at the end of the DxDiag report. Most are BSODs with "not available" listed in the response field, and the fact that the ntsokrnl.exe is listed in your DMP file shows that the crashes are occuring with the main Windows kernel.

You can search for that problem online and get many hits on the technical steps to take to try and resolve it, but in my experience one of these fairly quick steps will likely work:

Run the two commands shown in bold exactly as described in this post

Get the latest nVidia driver for your GTX 970, but instead of doing a full installation go to the nVidia Installation Options page and chose Custom (Advanced). Next, select only the Graphics Driver and also check the Perform a clean installation box. This will force the installer to remove all existing drivers and then only (re)install the new graphics driver. You may need/want to reboot.

Mar 2023 update:

page

If you still have crashes, uninstall PD365 and the App Manager and create a new Windows user account. Install the App Manager and PD365 in the new account and see if it works properly. If it does, you may want to move your existing account settings over to the new account, and Google or Bing will show you lots of choices in how to accomplish that.

This message was edited 5 times. Last update was at Mar 01. 2023 17:46

dwaino86

Newbie Joined: Dec 13, 2014 05:26 Messages: 6 Offline

Nov 14, 2020 00:34

thanks so much for your help everyone!

I have updated windows, done a clean (Driver only) install of geforce drivers and also run the CMDs as suggested by OpToData.

The scans came back completely clean/free of errors

I have opened my PD365 project just now and played around with the timeline with NO ISSUES. I am cautiously optmistic that my problems may be behind me. I suspect the driver version i was on was causing problems (because it was hanging before and after a windows reformat a month ago or so).

Thanks all!!