"Media type unsupported"

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BarefootGreg

Newbie Joined: Sep 11, 2020 14:07 Messages: 4 Offline

Solved by

Oct 08, 2020 16:26

I returned to editing a video and, out of nowhere, some audio files (which I used from the inherent library) aren't usable and give the error message, "media type unsupported".

Also, several of the songs I've previously used and downloaded show 0:00 as the duration.

Help?

I'm cleared the cache, with no success. I've uninstalled, restarted my tablet, and reinstalled, again with no success.

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 10, 2020 13:45

Sounds like contacting CL support would probably be your best option. You can reach them here.

Igorr

Newbie Joined: Jul 20, 2020 05:32 Messages: 9 Offline

Oct 13, 2020 02:34

After last update also have the same issue. I selected song in library. I was able to play it here. But when I put it on the timeline PDM shows error "Media type unsupported" (look at the screenshot).


Filename	Screenshot_20201013-092704_PowerDirector.png	Download
Description
Filesize	79 Kbytes
Downloaded:	4 time(s)

optodata

Senior Contributor Location: California, USA Joined: Sep 16, 2011 16:04 Messages: 8630 Offline

Oct 13, 2020 16:54

Are you working with v7.3.2 then? Which clips in particular give you that message?

As with OP, your best bet is probably to contact tech support with that info

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