I installed the upgrade to PD v12 365. But it wont run. It tries to start, then hangs.
This is on Windows 10 home latest version, on an Acer Nitro 5 2020 laptop.
I've tried the follwoing;
uninstall and re install
uninstall and re install with anti virus and firewall off
I've installed the non 365 version and it loads and runs without a glitch (but I'm not getting the full features which I've paid for with 365 subs)
I've uninstalled non 365 version and then re installed PD v12 365 and 365 version still just hangs.
This pc ran v11 ok (although it did reload projects with all layers duplicated).
This PC shipped with an Acer partnership verion of Cyberlink software which I did uninstall around the same time that I got issues with swapping to v12. However if I'm installing 365 on any pc with no Acer partnership software, you'd like to think it would work.
All unisatalls were done through the windows settings add remove prorgrams, I didnt just delete stuff off hard drives.
What is stopping PhotoDirector starting up? It gets as far as loading the GUI for the app with menu titles but then just hangs. In the background the PhotoDirector start up banner (where you agree Ts and Cs) is there just hanging with the loading icon just wizzing round. To close the app and try again you have to go into task manager and end task.
I've loaded all the other cyberlink director series with the latest versions and they all run without a clitch.
Any ideas? ( other than subscribe to Adobe !)
Regards
This message was edited 1 time. Last update was at Sep 29. 2020 13:51